The purpose of this paper is to present and discuss the results from a survey on interlibrary loan (ILL) in Norwegian public libraries. Work processes within ILL have changed significantly in Norway in recent years, and new challenges have emerged. County libraries, public libraries and The Norwegian Library Association’s Special Interest Group saw the need for a survey to understand how these changes were affecting ILL-work in the public libraries in Norway. The library community as a whole needed updated information to respond to the present challenges in ILL.
In March 2014, Sentio Research Norway conducted a survey on ILL among Norwegian public libraries. The survey was commissioned by the county libraries in Norway. In total, 425 questionnaires were sent to all the main libraries. There are 428 main public libraries, but three of them were without staff at the time of the survey. Further, 336 answers provided a response rate of 79 per cent. The survey had 48 questions.
An interesting result from the survey is that 53 per cent of the public libraries want no restrictions on what to borrow, while 45 per cent believed there should be some restrictions on lending. This shows a difference in the attitudes to lending compared to borrowing library material. However, 58 per cent of the libraries have not implemented restrictions on what to lend on interlibrary loan. One of four had restrictions on lending new literature. The public libraries were, in general, highly interested in better access to curriculum literature from universities and colleges. To some extent, they wanted better access to new literature, e-books and nonfiction (the category was named “special subjects and topics” in the survey). The survey shows that most libraries still prefer to order interlibrary loans for their users rather than encourage users to order themselves.
This study is the first systematic survey of ILL in Norwegian public libraries.
CitationDownload as .RIS
Emerald Group Publishing Limited
Copyright © 2016, Emerald Group Publishing Limited