Multi-library union, promoting ILL/DD of the Chinese science digital library

Qingkui Xi (Nanjing Agricultural University, Nanjing, China)
Liju Mao (Nanjing Agricultural University, Nanjing, China)
Bin Zhang (Nanjing Agricultural University, Nanjing, China)
Wen Shi (Nanjing Agricultural University, Nanjing, China)
Ping Bao (Nanjing Agricultural University, Nanjing, China)

Interlending & Document Supply

ISSN: 0264-1615

Publication date: 21 November 2016



This study aims to describe and analyse interlibrary loans and document delivery (ILL/DD) in the Chinese Academy of Sciences and to evaluate the ILL/DD service quality of one particular library.


ILL/DD at the Chinese Science Digital Library (CSDL) is described. The success of ILL/DD at CSDL is analysed. Finally, the service quality of one library’s ILL/DD based on LibQUAL+ is evaluated.


ILL/DD at CSDL can be improved through a multi-library union, and a modified LibQUAL+ model can be used to evaluate a library’s ILL/DD service quality.

Social implications

More patrons can access a better service, and the work efficiency of librarians can be improved.


This study is helpful to librarians interested in ILL/DD and resource sharing in China.



Xi, Q., Mao, L., Zhang, B., Shi, W. and Bao, P. (2016), "Multi-library union, promoting ILL/DD of the Chinese science digital library", Interlending & Document Supply, Vol. 44 No. 4, pp. 161-168.

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