This study aims to describe and analyse interlibrary loans and document delivery (ILL/DD) in the Chinese Academy of Sciences and to evaluate the ILL/DD service quality of one particular library.
ILL/DD at the Chinese Science Digital Library (CSDL) is described. The success of ILL/DD at CSDL is analysed. Finally, the service quality of one library’s ILL/DD based on LibQUAL+ is evaluated.
ILL/DD at CSDL can be improved through a multi-library union, and a modified LibQUAL+ model can be used to evaluate a library’s ILL/DD service quality.
More patrons can access a better service, and the work efficiency of librarians can be improved.
This study is helpful to librarians interested in ILL/DD and resource sharing in China.
Xi, Q., Mao, L., Zhang, B., Shi, W. and Bao, P. (2016), "Multi-library union, promoting ILL/DD of the Chinese science digital library", Interlending & Document Supply, Vol. 44 No. 4, pp. 161-168. https://doi.org/10.1108/ILDS-03-2016-0014Download as .RIS
Emerald Group Publishing Limited
Copyright © 2016, Emerald Group Publishing Limited