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The role of the document delivery service at an evolving research library in Saudi Arabia

J. K. Vijayakumar (King Abdullah University of Science and Technology, Jeddah, Saudi Arabia)
Faten Al Barayyan (King Abdullah University of Science & Technology, Jeddah, Saudi Arabia)

Interlending & Document Supply

ISSN: 0264-1615

Article publication date: 16 February 2015

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Abstract

Purpose

This purpose of this study was to assess the effectiveness of the document delivery service according to user perception, and a usage analysis was done to inform collection building and refining. This is especially important in a high-calibre research community, where the usage, interests and research groups and disciplines are still evolving.

Design/methodology/approach

To collect the responses of document delivery service users, an online questionnaire was used with 12 multiple-choice questions and two open-ended questions. The questionnaires were sent only to the users of this service, and the responses were collected anonymously. Two surveys were conducted, in 2010 and 2013, with the same questions. The responses are displayed graphically prepared to compare the results. There were 71 responses in 2010 and 95 in 2013.

Findings

In both surveys, the majority of users rated the service, staff behaviour, speed, quality, etc. with a high satisfaction level. Document delivery order statistics are a major decision-making tool, in addition to usage analysis, for developing a better, economical and highly utilized collection in brand new libraries.

Originality/value

This is the first published study of user perception of document delivery in Saudi Arabia.

Keywords

Acknowledgements

The articles derives from a paper presented at the 13th IFLA Interlending and Document Supply (ILDS) Conference in Beijing China 16-18 October 2013.

Citation

Vijayakumar, J.K. and Al Barayyan, F. (2015), "The role of the document delivery service at an evolving research library in Saudi Arabia", Interlending & Document Supply, Vol. 43 No. 1, pp. 41-46. https://doi.org/10.1108/ILDS-01-2014-0011

Publisher

:

Emerald Group Publishing Limited

Copyright © 2015, Emerald Group Publishing Limited