This paper aims to report on the methodology and findings of the China Academic Library and Information System (CALIS) Model Member Libraries (MML) plan which evaluated the success of interlibrary loan and document delivery (ILL/DD) services among 71 CALIS member libraries.
CALIS constructed an evaluation instrument consisting of a set of primary and secondary performance indicators, which were used to assess participating libraries in a number of areas such as the number of bibliographic holdings contributed to the union catalog, the number of qualified professional staff dedicated to ILL/DD, the amount of training provided for library staff and end-users, request volume, fill rate, turnaround time and user satisfaction.
CALIS has implemented the evaluation with the purpose of better understanding ILL/DD service among its member libraries. The evaluation has achieved the expected targets and improved service performance as originally planned. The performance measures provide a basis for the MML to compare their ILL/DD service performance with another similar institution.
According to the evaluation, the major objectives of MML on ILL/DD service are summarized.
© Lijun Zeng, Xiaoxia Yao, Qiang Zhu, 2014. The authors would like to acknowledge Alessandro Tugnoli, leader of NILDE’s developers team at the CNR Bologna Research Area Library, who provided invaluable support and assistance in the analysis of data extracted from the NILDE database. The authors wish also to thank all the colleagues of NILDE libraries who collaborated in promoting the 2013 survey.
This paper was originally presented at the 13th IFLA Interlending and Document Supply Conference, in Beijing, China, 16-18 October 2013. Published with the kind permission of IFLA. www.ifla.org/. Articles published by Emerald which have their origins in an IFLA project are made freely accessible nine months after official publication. For permission to reuse this article, please contact the copyright holder.
Yao, X., Zeng, L. and Zhu, Q. (2014), "Evaluating CALIS interlibrary loan and document delivery: the MML plan", Interlending & Document Supply, Vol. 42 No. 2/3, pp. 92-97. https://doi.org/10.1108/ILDS-01-2014-0006Download as .RIS
Emerald Group Publishing Limited
Copyright © 2014, Authors