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Investigating the factors influencing continuance usage intention of Learning management systems by university instructors: The Blackboard system case

Samar Mouakket (Department of Management Information Systems, College of Business Administration, University of Sharjah, Sharjah, United Arab Emirates)
Anissa M. Bettayeb (Information Technology Center, University of Sharjah, Sharjah, United Arab Emirates)

International Journal of Web Information Systems

ISSN: 1744-0084

Article publication date: 16 November 2015

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1278

Abstract

Purpose

There is a growing demand worldwide for the adoption of Learning management systems (LMS) by academic institutions to support e-Learning platform. Yet limited research has been conducted to investigate the factors affecting its usage, particularly by university instructors. To fill this research void, the expectation-confirmation model (ECM) was used as the core framework for analysis, while additional critical independent factors related to organizational, technological and individual characteristics were added to find a better model to understand university instructors’ continuance intention to use Blackboard system as a popular LMS.

Design/methodology/approach

Sample data were gathered from 158 university instructors at a university in the United Arab Emirates (UAE) who volunteered to participate in this study. Structural equation modeling technique was used to verify the causal relationships between the constructs.

Findings

Perceived usefulness (PU) affected satisfaction of Blackboard system. Both PU and satisfaction affected instructors’ continuance intentions to use Blackboard system. User-interface design affected both PU and satisfaction. Technical support influenced perceived usefulness. Training influenced perceived usefulness, but it had no influence on satisfaction. Computer self-efficacy had no influence on perceived usefulness.

Originality/value

Based on the ECM, this study contributes significantly to the limited body of research on capturing the influence of organizational, technological and individual motivators to explain university instructors’ continuance intention to use LMS.

Keywords

Acknowledgements

The framework in this study is a modified model adopted from the second author’s thesis in the fulfillment of Master of Science degree in Information Technology Management. The modified framework has been applied to a larger sample size and utilized different statistical tools to analyze the data. Consequently, the results are different.

Citation

Mouakket, S. and Bettayeb, A.M. (2015), "Investigating the factors influencing continuance usage intention of Learning management systems by university instructors: The Blackboard system case", International Journal of Web Information Systems, Vol. 11 No. 4, pp. 491-509. https://doi.org/10.1108/IJWIS-03-2015-0008

Publisher

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Emerald Group Publishing Limited

Copyright © 2015, Emerald Group Publishing Limited