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How social presence influences impulse buying behavior in live streaming commerce? The role of S-O-R theory

Junlan Ming (School of Economics and Management, Beijing University of Posts and Telecommunications, Beijing, China)
Zeng Jianqiu (School of Economics and Management, Beijing University of Posts and Telecommunications, Beijing, China)
Muhammad Bilal (School of Economics and Management, Beijing University of Posts and Telecommunications, Beijing, China)
Umair Akram (School of Management, Jiangsu University, Zhenjiang, China)
Mingyue Fan (School of Management, Jiangsu University, Zhenjiang, China)

International Journal of Web Information Systems

ISSN: 1744-0084

Article publication date: 3 July 2021

Issue publication date: 6 September 2021

21407

Abstract

Purpose

This paper aims to examine how presence (the social presence of live streaming platforms, of viewers, of live streamers and telepresence) affects consumer trust and flow state, thus inducing impulsive buying behaviors, personal sense of power as moderator.

Design/methodology/approach

Drawing on the Stimulus-Organism-Response (S-O-R) framework, the conceptual model covers social presence, telepresence, consumer trust, flow state, personal sense of power and impulsive buying behavior. An online survey was conducted from 405 consumers with the experience of live streaming shopping in China; structural equation modeling (SEM) was used for data analysis.

Findings

Results find that three dimensions of social presence (the social presence of live streaming platforms, of viewers, of live streamers) and telepresence have a positive and significant influence on consumer trust and flow state, thus triggering consumers’ impulsive buying behavior. Furthermore, consumers’ sense of power moderates the process from consumer trust, flow state to impulsive buying behavior.

Practical implications

This study will help live streamers and e-retailers to have a further understand on how to stimulate consumers’ buying behavior. Furthermore, it also provides reference for the development of live streaming commerce in other countries.

Originality/value

This research examines the effect of social presence and telepresence on impulsive buying behavior in live streaming commerce, which is inadequately examined in extant literature.

Keywords

Citation

Ming, J., Jianqiu, Z., Bilal, M., Akram, U. and Fan, M. (2021), "How social presence influences impulse buying behavior in live streaming commerce? The role of S-O-R theory", International Journal of Web Information Systems, Vol. 17 No. 4, pp. 300-320. https://doi.org/10.1108/IJWIS-02-2021-0012

Publisher

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Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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