To read the full version of this content please select one of the options below:

The need for a long-term mindset when measuring the effects of lean on health-related quality management values: A case study from the public sector

Pernilla Ingelsson (Department of Quality Technology and Management, Mid Sweden University, Östersund, Sweden)
Ingela Bäckström (Department of Quality Technology and Management, Mid Sweden University, Östersund, Sweden)

International Journal of Workplace Health Management

ISSN: 1753-8351

Article publication date: 5 June 2017

Abstract

Purpose

The purpose of this paper is to investigate the effects a lean initiative has on the health-related quality management (QM) values, “Leadership Commitment” and “Participation of Everybody,” as well as on perceived co-worker health in the public sector.

Design/methodology/approach

A case study was carried out at a municipal division that had been working with lean for approximately 18 months. A questionnaire was used to measure the effect on health-related QM values both before and after the initial 18 month period. Documents from the intended lean implementation were studied at the starting point and after 18 months; this was followed up by examining new documents. The results from the questionnaires were analyzed using SPSS and the documents were analyzed by means of document comparisons and consensus discussion in the research group.

Findings

The effects on the health-related QM values; “Leadership Commitment” and “Participation of everybody” in this study showed that the values still permeated the organization to a relatively high extent after 18 months but that no statistical differences can be shown between the two measurement points. When measuring what effects a lean initiative has on values, a period of 18 months might be too short, if significance changes are expected. None the less, the results can be a way of monitoring the development of these softer values. Something that is equally important is to see if there have been any major changes, as a way of keeping the work with building a new culture alive and in focus. The results strengthen the assumption that a long-term mindset is needed when QM initiatives such as lean are applied within an organization especially when changes to values and workplaces are expected.

Originality/value

This study has further explored the QM in relation to lean in the respect of how the QM values “Leadership commitment” and “Participation of Everybody” are effected by a lean initiative.

Keywords

Citation

Ingelsson, P. and Bäckström, I. (2017), "The need for a long-term mindset when measuring the effects of lean on health-related quality management values: A case study from the public sector", International Journal of Workplace Health Management, Vol. 10 No. 3, pp. 249-264. https://doi.org/10.1108/IJWHM-08-2015-0052

Publisher

:

Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited