Drivers affecting the adoption and effectiveness of social media investments

Antonino Galati (Department of Agricultural, Food and Forest Sciences, University of Palermo, Palermo, Italy)
Salvatore Tinervia (Department of Agricultural, Food and Forest Sciences, University of Palermo, Palermo, Italy)
Antonio Tulone (Department of Agricultural, Food and Forest Sciences, University of Palermo, Palermo, Italy)
Maria Crescimanno (Department of Agricultural, Food and Forest Sciences, University of Palermo, Palermo, Italy)

International Journal of Wine Business Research

ISSN: 1751-1062

Publication date: 17 June 2019

Abstract

Purpose

The purpose of this paper is twofold: first, to identify distinct organisational models in a sample of firms operating in the wine industry; and second, to identify the main internal resources that characterise those firms most motivated towards the adoption of social media (SM) tools and those that perceive SM investment as more effective.

Design/methodology/approach

The empirical investigation was carried out by administering an online questionnaire to a sample of 82 Sicilian wineries. The principal component analysis was used to identify latent factors that drive managers to invest in SM technologies and to measure the impact perceived by managers. Subsequently, a cluster analysis was performed to identify similar organisational models.

Findings

The findings show that large wineries with a high number of employees possessing knowledge and skills in regard to SM tools and social network (SN) management are highly motivated towards the adoption of SM and perceive their SM investment as more effective.

Research limitations/implications

The main limitation of the paper lies in the limited sample size, which does not allow the results to be generalised.

Practical implications

The findings provide support for managers, who could use these results to better focus their investment on infrastructure that facilitates the development of specific skills needed to manage SM tools and SNs, as well as customer relations.

Originality/value

To date, very few empirical studies have focussed on providing evidence on the role and impact of SM integration into the marketing communication plan of a strategic industry, such as the wine industry.

Keywords

Citation

Antonino Galati, Salvatore Tinervia, Antonio Tulone and Maria Crescimanno (2019) "Drivers affecting the adoption and effectiveness of social media investments", International Journal of Wine Business Research, Vol. 31 No. 2, pp. 260-278

Download as .RIS

DOI

: https://doi.org/10.1108/IJWBR-04-2018-0016

Publisher

:

Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited

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