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Wine prestige and experience in enhancing relationship quality and outcomes: Wine tourism in Douro

Sandra Maria Correia Loureiro (Department of Marketing, Operations and General Management, Instituto Universitário de Lisboa (ISCTE-IUL), Lisbon, Portugal)
Namércio Pereira da Cunha (Department of Economics, Management, Industrial Engineering and Tourism (DEGEIT), University of Aveiro, Aveiro, Portugal)

International Journal of Wine Business Research

ISSN: 1751-1062

Article publication date: 20 November 2017

1097

Abstract

Purpose

The purpose of this study is twofold: conduct a systematic literature review on relationship quality; and analyse the effect of wine brand prestige and wine consumer experience on consumer satisfaction, as well as the wine brand image and word of mouth as outcomes.

Design/methodology/approach

The authors employed a systematic approach to develop the literature review and a survey was designed and used to collect responses from 479 wine consumers and tourists. Partial Least Squares approach was used to test the proposed model and analyse the findings.

Findings

The systematic approach allows to determine the core constructs of relationship quality, main antecedents and outcomes, which help in the conceptualisation of the proposed model. The findings of the survey suggest that wine brand prestige is more effective in enhancing consumer satisfaction than wine consumer experience. Consumer satisfaction acts as a mediator between wine brand prestige and wine consumer experience and the outcomes, that is, wine.

Originality/value

This research sheds light on a strategic and communicational development of prestigious wine brands to enhance wine image and keep wine tourists captivated.

Keywords

Citation

Loureiro, S.M.C. and Cunha, N.P.d. (2017), "Wine prestige and experience in enhancing relationship quality and outcomes: Wine tourism in Douro", International Journal of Wine Business Research, Vol. 29 No. 4, pp. 434-456. https://doi.org/10.1108/IJWBR-04-2017-0033

Publisher

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Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited

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