TY  - JOUR
AB  - Purpose– Grounded in service-dominant (S-D) logic, the purpose of this paper is to explore the core components of smartness to present a framework for the development of the smart tourism destination. Design/methodology/approach– The paper explores the core components of smartness through case study analysis of well-established smart cities. Findings– The paper conceptualises smartness and argues ICT, leadership, innovation and social capital supported by human capital are core components of smartness. Although ICT is a critical enabler for smart tourism destinations, it is insufficient on its own to introduce smartness. The combination of hard and soft smartness components within a S-D logic ecosystem structure holds the potential for sustained competitive advantage and enhancement of quality of life of both residents and tourists in smart tourism destinations. Originality/value– The paper extends the application of S-D logic to the context of smart tourism destinations, specifically to examine the smartness concept as a means for competitiveness in tourism destinations.
VL  - 2
IS  - 2
SN  - 2056-5607
DO  - 10.1108/IJTC-12-2015-0032
UR  - https://doi.org/10.1108/IJTC-12-2015-0032
AU  - Boes Kim
AU  - Buhalis Dimitrios
AU  - Inversini Alessandro
ED  - Ulrike Gretzel, Lina Zhong and Chulmo Koo
PY  - 2016
Y1  - 2016/01/01
TI  - Smart tourism destinations: ecosystems for tourism destination competitiveness
T2  - International Journal of Tourism Cities
PB  - Emerald Group Publishing Limited
SP  - 108
EP  - 124
Y2  - 2024/05/12
ER  -