Dark cities: a dark tourism index for Europe’s tourism cities, based on the analysis of DMO websites

Raymond Powell (Department of Marketing, Events and Tourism, University of Greenwich, London, UK)
James Kennell (Business School, University of Greenwich, London, UK)
Christopher Barton (Department of Research Services, University of Kent, Canterbury, UK)

International Journal of Tourism Cities

ISSN: 2056-5607

Publication date: 5 March 2018

Abstract

Purpose

Dark tourism is a topic of increasing interest, but it is poorly understood when considering its significance for mainstream and commercial tourism. The purpose of this paper is to investigate the significance of dark tourism in the top ten most visited European tourist cities and propose a dark tourism index for Europe’s tourism cities.

Design/methodology/approach

Data were collected from the websites of the cities’ Destination Management Organisations (DMOs) using a content analysis methodology, based on keywords related to dark tourism taken from the research literature in this area. Descriptive statistics were produced and the variance between the frequencies of keywords related to each city was analysed for statistical significance. These results were then used to construct a darkness ranking of the cities.

Findings

There are significant differences in the extent to which dark tourism products and services are promoted by the DMOs of Europe’s top ten most visited European cities. The ranking of cities by darkness does not correspond to the ranking by visitor numbers, and further qualitative analysis suggests that, that the ranking is also independent of the actual presence of dark sites within the destination. This implies that European city DMOs are engaging with the emerging dark tourism market with to varying degrees.

Research limitations/implications

The purposive sample of ten cities can be extended in future research to increase the validity of the findings of this paper. A further limitation is the selection of keywords for content analysis, which have been developed following the literature review contained below. Future research could develop an extended list of keywords using a systematic review process.

Practical implications

This paper shows that it is possible to create a ranking of tourist cities in terms of their darkness, and that this methodology could be extended to a much larger sample size. This links dark tourism research to the urban tourism literature and also offers possibilities for creating a global ranking that could be used by destinations to judge their success in engaging with the dark tourism market, as well as by tour operators seeking to develop products for the same market.

Social implications

This paper will offer DMO’s and others the opportunity to hone their tourism products more effectively in a way which offers a better understanding of tourism, and therefore provides for better management of its issues.

Originality/value

Dark tourism is a growing niche area of study, and this paper seeks to provide a framework to better understand supply-side aspects of it.

Keywords

Citation

Powell, R., Kennell, J. and Barton, C. (2018), "Dark cities: a dark tourism index for Europe’s tourism cities, based on the analysis of DMO websites", International Journal of Tourism Cities, Vol. 4 No. 1, pp. 4-21. https://doi.org/10.1108/IJTC-09-2017-0046

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Publisher

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Emerald Publishing Limited

Copyright © 2018, International Tourism Studies Association


Introduction

The academic study of dark tourism gathered momentum in the early twenty-first century (Stone, 2013), and is reflecting the growing interest of the citizens of post-modern societies in the sites of death and disasters – an interest that needs deeper research to be understood fully. It also reflects the increased sensitivity of the international community to the significance of such events for nations, national identities and the direction of their history. Dark tourism sites offer the opportunity to capture and conserve the “dark” memory of humanity and make it available, through domestic and international tourism, to the wider public. It should also be noted that vicarious thrill seeking and entertainment motivations are also significant factors that have affected the recent growth of the dark tourism sector. This study of dark tourism in an urban setting, therefore, offers the opportunity to investigate the many ways in which dark tourism offerings are packaged and presented as tourism products within a significant sector of the tourism industry. This paper aims to investigate this in the context of European city tourism and to construct a ranking of Europe’s top tourism cities in terms of the “darkness” of their tourism offer.

Dark tourism

Dark tourism can be defined as tourism associated with the visitation of sites which have death, tragedy or suffering as an ingredient in the mix of visitor motivations in some way or other. Stone (2005) considered dark tourism to be an old concept in a new world. That is to say that the fascination with scenes of death and disaster is old and quite possibly universal, but what is new is the way in which there is a commercialised and functional tourism industry able to make very much more available to very many more people than was the case in the past. The definition of dark tourism is wide and varied. Smith (1998) argued that sites associated with war probably attract more visitors than any other single type of attraction. Dark tourism is a widespread and growing reality and it is an important factor when considering the supply and demand of sites and attractions. Lennon and Foley (2000) described the phenomenon of death-related activity and coined the term “dark tourism” to describe this observable and growing trend. Yan et al. (2016) reviewed a range of definitions and sub-definitions of this tourism activity and concluded that the phrase “dark tourism” itself is the most frequently applied term to describe it. Seaton (1996) described the same experience as “thanotourism”, acknowledging that it is not solely a recent occurrence, but has, in fact, ancient precedent. Blom (2000) was able to recognise an apparent subset within the motivations of so called dark tourists, and used the term “morbid tourism”.

The academic study of dark tourism

As interest in the academic study of dark tourism grew, so too did the labels by which it could be known. Rojek (1993) considered phrases such as “disaster tourism”, “black spot tourism” and even “phoenix tourism” to be appropriate to communicate the central idea of dark tourism: it entails visitation to sites associated with death, suffering and tragedy. Commonly such visits are conducted with commemoration, education or entertainment in mind (Stone, 2005), meaning that much dark tourism research has been published within the heritage tourism literature (Yankholmes and Akyeampong, 2010). The attraction of death, disaster and the macabre promises to be a significant factor in the tourism sector worldwide, and in Europe in particular. Dark tourism offers the interested participant the chance to “gaze upon real or recreated death” (Stone, 2005, p. 3.) The fascination with scenes of tragedy is not unique to any one set or group of tourists, but dark tourism, as yet, remains on the fringes of respectability: a number of authors have given consideration to “shades” of dark tourism (Lennon and Foley, 2000; Stone, 2005; Strange and Kempa, 2003) which is to say that it is recognised that there is a continuum of “dark” touristic experiences, ranging from very mild excitation to the grim reality of the holocaust and terrorism, for example. It is often observed in the literature that dark tourism has a continuum of darkness (see Figure 1).

At the darkest end of that continuum, attractions are categorised largely on the basis of real, recent and actual suffering and death. There is often an educational and commemorative rationale which underpins the establishment of an attraction, very often being the authentic site of the suffering which is visited, such as at Auschwitz or the site of the Twin Towers in New York. Stone (2006) recognised that the connection with dark tourism at particular sites is fluid, and the relative darkness of each attraction lies along a continuum, ranging from the very dark (Auschwitz, for example) to the commodified, entertainment-based attraction, such as the London dungeon which represents gruesome torture as family entertainment. Europe has an abundance of dark tourism sites, both real and imagined which offer ample opportunities to experience dark tourism in all of these ways if so desired. However, they are rarely conceptualised as dark products, and as such categorisation of individual attractions is, at the moment, confused. This also means that whilst dark tourism is proving to be an effective draw for significant numbers of tourists, many sites are not considered in this dark context, and as such opportunities for capitalisation and exploitation of a valuable tourism resource are often overlooked.

Lennon and Foley (2000) had largely been credited with coining the phrase “dark tourism” in “Dark Tourism: The Attraction of Death and Disaster”. They sought to signify what they identified as a “fundamental shift in the way in which death, disaster and atrocity are being handled by those who offer associated tourism “products” “(p3). In doing so, they identified that dark tourism as it is presented in a modern context is the product of the late modern world, and is intimately connected to the political, sociological, economic and technological landscape within which modern tourism products are made available. That is to say, whilst death and disaster have always had a universal appeal, the circumstances of modern media, accessibility and technology mean that interest in dark sites is at an unprecedented level, and the tourism industry should be capable of making every effort to provide a product which meets the demand for such dark experiences. The increasing consumerism of post-modern western societies has a tendency towards making such experiences much more entertainment based. Lee et al. (2012, p. 76) highlighted the “tacit moral opposition” between dark tourism and “light” tourism, with their negative and positive conations in terms of the motivations and values of the experiences involved, explaining how it possible, for example, for the relatives of the bereaved to visit sites of disaster to remember loved ones, or for non-dark tourists to admire architecturally significant buildings associated with dissonant heritage (Harvey Lemelin et al., 2013), without enjoying places of tragedy and death in a vicarious manner. Taylor (2006) examined tourism marketing in destinations that have recently suffered terrorist attacks and showed how Destination Management Organisations (DMOs) can promote tourism in the wake of an atrocity through marketing campaigns which aim to support local visitor economies, leading to tourism that is associated with “dark” sites, but which is not easily categorised as dark tourism when it does not involved “dark” motivations.

Dark tourism – an old concept

The concept of dark tourism, however, is not a new one. Tourists have been drawn to battlefield sites, places of execution, tombs and other related sites for a very long time (Stone, 2005). Seaton (1996) had identified dark tourism as being the visitation of sites associated with death and disaster, something which dates from the Middle Ages at least. Dale and Robinson (2011) also identified dark tourism as being an established practice as far back as the eleventh century. It is possible to argue that dark tourism as an actuality was established in ancient times: a compelling thought if we consider the popularity of Roman Gladiatorial contests, for example. Collins-Kreiner (2016, p. 1186) examined the concept of dark tourism alongside the more ancient idea of pilgrimage, noting that “both dark tourism and pilgrimage emerge from the same milieu to include the sites of dramatic historic events that bear extra meaning”. The metaphor of modern pilgrimage has been used to describe the motivations of non-religious dark tourists, as for example in the work of winter (2011) who explored motivations for tourism to the First World War battlefield sites in Belgium. This conceptualisation removes dark tourism from its solely “thanatourism” (Seaton, 1996) roots as being linked to death and instead attaches it to a broader trend in visitation to sites of historical significance, some of which will be dark but, for example in the case of pilgrimage, some will be associated with rituals of joy and thanksgiving. Historically it can be seen that tourism has always had aspects of dark tourism in its gaze (Stone, 2012).

Several commentators (Lickorish and Jenkins, 1997; as cited in Lennon and Foley, 2000; Vellas and Becherel, 1995) have identified that pilgrimage is one of the earliest forms of tourism. Pilgrimage sites are often associated with death in one form or another, with religious pilgrims often visiting the site of the death, or the graves of individuals or groups. Such visits tend to have religious or spiritual associations relevant to the pilgrims visiting, and are seen as acts of remembrance, commemoration or veneration, and usually feature as part of a ritualistic or tokenistic ceremony, perhaps tied to a particular religious or even secular calendar. It is clear that such ritualistic approaches to commemoration are not solely the stuff of sanitised tourism products within the remit of the modern tourism industry. It should be recognised that there is an increasing demand for dark tourism products which offer a connection with scenes of suffering and death. That is not to say that this is a completely modern phenomenon: visitation to scenes associated with death in particular; battlefields, graveyards and the former homes of dead celebrities for example, have proven to be a significant motivator in tourism in past-times as well. However, of particular significance to this study is the consideration of the commodification of such sites has transformed the tourism industry in such a way as to generate demand for, as well as access to, dark tourism experiences. Shondell Miller and Gonzalez (2013) also discussed “death tourism”, an emerging field of travel associated with assisted dying, which despite its superficially specific features can be classified within the spectrum of dark tourism experiences. The growth of a new form of tourism associated with a new set of social or cultural practices or technologies is a regular feature of the development of modern tourism (Poon, 1994) and Stone (2013) observed that “dark tourism is simply a fascinating and controversial area” and therefore the growth in recent scholarship in this field may be attributable to the nature of the subject matter as much as to any specific maturation in the field of tourism studies or developments in the industry itself.

Supply and demand as factors in dark tourism

Much of tourism can be seen to be related to classic demand/supply issues: does demand drive supply or does supply initiate demand? The nature of dark tourism is multi-faceted, and despite its increasing popularity, understanding of the phenomenon remains limited (Biran et al., 2011). Yan et al. (2016, p. 110) splitted their definition of dark tourism into two categories; that which is focused on a psychological consumption process and which “offers tourists desired psychological outcomes and actual psychological outcomes to satisfy tourists’ emotional demands” and that which is focused on the supply side of dark tourism and which “supplies emotional and cognitive experiences to tourists who have an interactive relationship with a dark tourism product, including either man-made or natural disaster destinations.” Biran et al. (2011) saw little distinction between dark tourism and heritage tourism, however. They argued that dark tourism is largely a product of supply side factors, and as such visitation to Auschwitz-Birkenau (the case study under consideration by them) needs further examination of visitors’ perceptions must be considered in order to fully understand the complex motivations of such visitors, and it is unlikely to be simply a morbid fascination with death alone which encourages current annual visitation of over 1.7 million people (Times of Israel, 2016). This notion challenges the descriptive idea that dark tourism is simply about death and disaster to an approach which must necessarily encourage the exploitation of dark attractions in line with other, similar heritage attractions. The core motivations in this case are seen as essentially those of heritage tourists with the dark aspect being an addition rather than a prime motivator.

Farmaki (2013) suggested that dark tourism in general appears to be supply driven and attraction based, but a segmented approach to marketing such attractions which takes into consideration the purpose of the visit with regard to personal considerations and the relevance of the dark site to the individual tourist and the depth of the dark element all combine to make a clear exposition of dark tourism motivations difficult to ascertain. It seems likely that there are a variety of motivations, but nonetheless there are a number of drivers which dark tourism destinations can be better placed to exploit. The significance of that observation for this work is that dark attractions will prove appealing and are likely to increase overall visitation in an urban context especially, where there are also other pull factors encouraging tourists to visit in addition to the dark attractions alone. Over 3.5 million visitors visited the Ground Zero site in New York in 2007, marking it out as one of the biggest visitor attractions in the city (Kang et al., 2012). It seems unlikely that all of those 3.5 million visitors were visiting New York exclusively to visit Ground Zero, and it seems reasonable, therefore, to speculate that dark tourism is an additional motivation to visit urban environments when there are a range of pull factors at play (Crompton, 1979) to entice and encourage visitation. Rural locations, however, also have the potential to offer resources for the dark tourism market, whether these are the now-empty battlefield sites of Scotland (Banks and Pollard, 2011), the “rural dystopias” of post-agricultural Australia (Rofe, 2013) or the haunted castles of Transylvania (Light, 2017).

Stone (2006) offered a categorisation of the supply side of dark tourism into seven “dark suppliers”: Dark Fun Factories – those sites which are primarily focussed on entertainment, with low levels of authenticity; Dark Exhibitions – dark tourism products that blend entertainment and learning opportunities, often with a commemorative or reflective intention; Dark Dungeons – which rely on the presentation of sites associated with previously implemented penal codes; Dark Resting Places – based on cemeteries or grave markers; Dark Shrines – these are specially constructed attractions which provide an opportunity to commemorate or remember the recently deceased; Dark Conflict Sites – being sites associated with warfare; and Dark Camps of Genocide – sites at the darkest end of the dark tourism spectrum which present locations associated with genocide, atrocity and catastrophe.

Stone (2005) suggested that the supply-side aspects of delivering a dark tourism product depend largely on factors such as the attempt to manipulate a dark site for political purposes, or the desire to achieve a commercial advantage. Such factors need, rightly, to be considered with sensitivity, and may prove to be a significant limiting factor in the willingness of DMO’s to develop dark sites fully on a commercial basis. Notwithstanding this consideration, as research develops it is becoming apparent that the typology of dark attractions is varied. Stone’s (2006) work develops the darkness continuum, within which attractions can be considered according to their perceived darkness (Figure 1). Miles (2002) proposed a similar model, again through consideration of Auschwitz as a destination, which also has authenticity at the core of the dark offering. That is to say, actual sites of death and disaster exert a stronger pull for the visitor. Such authentic sites tend to have commemoration at the core of their offering and tend to be history centric. This does mean that sites which are authentic have a much greater pull in dark tourism, and as is the case with similar heritage attractions, it does present a unique selling point for DMO’s to consider, bearing in mind that visitation is unlikely to involve visitation to the dark site alone for the duration of the stay. Stone (2012, 2013, p. 307) pointed out that dark tourism has become an “increasingly pervasive part of the visitor economy” and refers to the locations of dark tourism experiences as “deathscapes”. Authenticity with regard to location is a key factor at the darkest end of Stone’s (2006) spectrum, but time is also a consideration, as in how much time has elapsed since the actions commemorated at the site. Essentially, the nearer the events are to us in time, the darker they appear. Sites which are near contemporary and located at the actual scene prove to be the darkest of all, and this in turn can influence visitor expectations and experience due to the level of empathy shown by visitors who are aware of a closer connection to dark events, therefore (Miles, 2002). Ryan and Kohli (2006) also argued that temporal, political and ideological factors all have influence on visitor perceptions at a dark attraction. These considerations can partly explain the way in which supply side dark tourism is not keeping pace with demand. However, this paper argues that the potential for dark tourism is often unacknowledged when considerations other than commemoration are brought into the mix. It should be recognised that no study of the supply side of dark tourism is complete without also considering demand led factors (Stone, 2006).

Motivations for visiting dark sites

The motivations for visiting dark sites is an under-researched area (Sharpley and Stone, 2009), and somewhat beyond the remit of this paper. However, Stone (2005) identified that the desire to create a mercantile advantage or manipulate a particular site for political reasons are usually the primary supply-side factors which will determine whether a dark site is developed or not. It should also be noted that a usual explanation for the establishment of dark sites is that they allow contemplation of one’s own death – the memento mori effect (Walter, 2009). Inauthentic offerings allow this contemplation to be at several stages removed, unlike the horror of a death camp for example. There is also a marked reluctance to be seen to be making money from other people’s suffering, and it may be that esoteric questions of taste cloud the development of more authentic dark sites.

The dark tourism continuum model has been adapted by Raine (2013) to similarly characterise dark tourists in terms of the “shade” of their motivation, ranging from “mourners”, through the “morbidly curious” and the sightseers’ to “passive recreationists”, although the limited sample size of 23 graveyard visitors means that the typology requires further testing. Researching the motivations of black metal tourists in Norway, Podoshen (2013) identified motivations related to consumption linked to a specific cultural form, suggesting that dark tourism motivations can also be considered from the perspectives of subcultures and media and Podoshen et al. (2015) specifically suggested that the application of concepts from outside of mainstream tourism studies such as Consumer Cultural Theory to the study of dark tourism motivations may produce yet more sophisticated perspectives on the demand side of the dark tourism phenomenon.

Seaton (1996) argued that visitors to dark sites have as a significant motivation the desire for an actual or symbolic encounter with death, and this underlying motivation needs to be considered in conjunction with the idea that visitors to many dark sites may not always be necessarily aware that the site is, in fact, dark. This is because attractions like museums may not be explicitly marketed as “dark”, but do fit into the continuum of dark attractions as postulated by Stone (2006, Figure 1) but which still act as key motivator in actuality, although the draw may be more linked to the idea of “heritage”, as suggested by Farmaki (2013). As Rittichainuwat (2008) highlighted, motivations for dark tourists can depend on differences in motivations between the very diverse groups who partake in it; children and young people are the most curious group when it come to a general interest in atrocities, for example, whilst women are most likely to show concerns about safety and security when choosing dark tourism destinations. When evaluating the motivations of Scandinavian and domestic-Thai visitors to dark tourism sites in Phuket, Thailand, Rittichainuwat (2008) found significant differences in push and pull-factor motivations (Crompton, 1979) based on the nationalities of the tourist studied, as well as in their ages. Lee et al. (2012), in their study of tourism to the North Korean Mt Kumgang mountain resort, also considered the western-centric perspective of much dark tourism research, suggesting that future research may wish to more effectively distinguish between indigenous and non-indigenous tourism to non-western dark tourism sites. This point is supported by the work of Harvey Lemelin et al. (2013) who showed that the consumption of “war heritage” sites of significance to indigenous peoples, by dark tourists, can contribute to the perpetuation of “grand colonial narratives” which reinforce the dominant histories associated with dissonant heritage.

It is, therefore, a key consideration for this paper that dark tourism is a real phenomenon, in that it exists as a motivator for visitation, albeit in ways which are not necessarily fully understood or researched at present. Nevertheless, it is also recognised also that there is significant overlap with dark and other forms of tourism (e.g. heritage tourism), and in certain cases visitation to dark sites may be coincidental. Seaton and Lennon (2004) identified two key motivators for dark visitation: Shadenfreude (the contemplation of others’ misfortune and Thanatopsis – the contemplation of death. However, it may be that such motivations are considered as an afterthought rather than necessarily primary factors, although Smith and Croy (2005) maintained that all visitors to dark sites are motivated by an interest in death, and it is acknowledged that not all tourists share the same experience. This has significant implications for the marketing of dark attractions, and it could be inferred that currently (with the possible exception of the darkest attractions such as concentration camps) the marketing implications of dark site development needs to be further evaluated and understood more fully. It is a key contention of this paper that often visitors to dark sites may not be aware of the classification of “dark” as being especially relevant to them and their leisure activities. However, DMO’s would benefit from identifying suitable dark attractions and making them available to this latent and often untapped market. In other words, if there is more clarity around what an attraction has to offer, it will prove more attractive to visitors and in the case of dark attractions marketed as such will appeal to more visitors potentially. Nevertheless, they are most definitely an integral part of the appeal of dark tourism, and it is that appeal that DMO’s need to recognise and capitalise on in order to attract increased visitation.

(Some) ethical considerations related to visitation of dark sites

It is recognised that commercial or other exploitation of dark sites involves a number of ethical issues. In particular Seaton (2009) pointed out that there is a general feeling that “it is unacceptable to profit from the dead” (p87). The classic model of visitor attractions would dictate that commercial, and in particular retail operations are an important source of revenue. However, this may prove a contentious area: consider the restraints on merchandise they can offer, limited by both location and subject matter (Brown, 2013). This does mean that DMO’s and other interested parties will need to consider their dark developments carefully: there is an appeal, but if that appeal and increased visitation is difficult to capitalise then it is less likely to happen. Of course, authentic dark sites in particular have merit on their own as attractions, but it is necessary to also consider matters of taste and decency (Sharpley, 2009). This may serve to limit commercial exploitation, but as part of a coordinated approach to visitor management overseen by a DMO or similar it can be a vital part in increasing overall visitation, with the benefits to commercial exploitation perhaps realised elsewhere in other local businesses such as cafes and bars. It is also worth noting that often dark tourism sites are not spatially or temporally distinct or unusual places (Johnson, 2015). For example, Ground Zero in New York is a busy pedestrian thoroughfare, and families regularly picnic in Pierre Lachaise cemetery in Paris. This observation has implications when considering use of space: it should be possible to combine multiple uses with careful planning, thus maximising potential within an urban context. In particular, it should be recognised that often Thanatourism sites are not all one-dimensional theme parks created purely for those interested in death. The sites exist in their own right and often serve everyday functions, existing as places were local people live their lives (Johnson, 2015).

Urban tourism in Europe

Urban tourism is a challenging and multi-disciplinary field of study that draws on areas including sociology, urban studies, planning and architecture, as well as traditional tourism research (Selby, 2004). Research in urban tourism has been prompted by the recent dramatic growth of tourism to cities, and research into this area forms a relatively new part of the tourism literature (Maxim, 2017; Wearing and Foley, 2017). Maitland (2016) noted that tourism is just one of the many mobilities that brings visitors to a city, echoing earlier research by Pearce (2001) that indicated the difficulties in carrying out research in to urban tourism due to tourism’s relatively minor role in the complex socio-economic life of urban areas. If we define urban tourism simply as tourism that takes place in urban areas, it becomes more important to develop a thorough understanding of the components of urban tourism destinations. Selby (2004), in his review of previous writing on urban destinations, includes the following aspects of cities as forming part of the foci of urban tourism research: historic cities, casinos, urban regeneration, major sporting events, visitor management, historic districts, entertainment districts, tourist zones and sacred spaces. Van den Berg et al. (1995) described the five aspects of what they call a “tourist city”. First, primary products. These are the core reasons why tourists visit a city and can include natural features, historical attributes and specialist tourism facilities such as conference venues, sporting arenas and museums. Next are the secondary products and services, such as accommodation, retail, restaurants and information, which are necessary for generating staying visits, as opposed to day visits in a city. External transport is the third aspect of the tourist city, highlighting the connectivity of the city to tourism-generating regions. The fourth aspect is internal transport: the city must be easily navigable to tourists to ensure that the whole city becomes a resource to tourism, again extending the length of visits. Finally, the tourist city must have a developed tourism image. The image of the city is developed from the relationship of the first four elements to the marketing activities of the city’s DMO and the perception of the city held by potential visitors.

The growth of urban tourism can be understood as part of the changing cultural context of developed countries. Urry (2002) noted that the shift of tourism to urban areas from traditional coastal destinations has accompanied a broader shift within post-modern culture, which prioritises consumption, accessibility, culture and technology, which began in the 1980s. Gale presents Urry (2002) set of processes that exemplify the post-modern transformation of culture, and therefore tourism, which were in turn developed from Harvey (1989, pp. 340-1) categorisations of the emergence of postmodernism in developed economies. The first of these, the shift in the nature of experienced time towards instantaneity, has meant that “post-tourists” or “post-modern tourists” have moved away from the regimented Saturday to Saturday element of traditional holidays (Gale, 2005, p. 94), helping to explain the growth in shorter city-break tourism. Coupled with increases in the efficiency and accessibility of transport, this has meant that the time-space compression that is a characteristic of contemporary globalisation has made international travel more affordable and practical (Gale, 2005, p. 95). Changes associated with post-modern culture such as the increase in individualisation, the weakening of group identities, and the playfulness of modern consumption have led to the increasing popularity of new urban destinations and a rejection of older resorts which are now seen as “tasteless” by many (Gale, 2005, p. 93).

As well as cultural explanations for the growth in urban tourism, economic explanations also help to explain this phenomenon. By the end of the 1990s, many post-industrial cities were seeking ways of diversifying their economies, and tourism development offered opportunities for investment and promotion (Ben-Dalia et al., 2013; Spirou and Judd, 2014; Garcia-Hernadez et al., 2017). Hoffman (2003) studied the development of Harlem, New York in the post-Fordist period from the perspective of regulation theory and showed how significant changes in the local economy over a period of 30 years have provided specific opportunities for tourism development in the area. For example, cultural diversity has become a key aspect of marketing in a highly differentiated market place and the area of Harlem can offer products and services that meet the needs of many different cultural segments, as well as the desires of tourists to consume diverse products, leading to a growth in niche tourism products such as cultural tourism which are an example of “flexible specialisation”, a concern of regulationist approaches to understanding post-Fordist economies.

Urban tourism offers a number of benefits to destinations. Unlike other forms of tourism, it displays little seasonality, attracts relatively well educated and well-off tourists and provides opportunities for niche tourism development such as business tourism and cultural tourism (Richards, 2007). Whilst noting that tourism appears to function well as an economic engine for urban areas, Gladstone and Feinstein noted that “the distributional consequences of tourism are more debatable” (p. 38). Urban tourism is now a core part of urban redevelopment and competitiveness strategies (Richards and Wilson, 2007; Spirou, 2007; Smith, 2007; Zukin, 1995), but this only serves to reinforce the already central role of tourism and culture in the development and image of urban areas. As Sharon Zukin (1995) pointed out, “For several hundred years, visual representations of cities have ‘sold’ urban growth. Images, from early maps to picture postcards, have not simply reflected real city spaces; instead they have been imaginative reconstructions – from specific points of view – of a city’s monumentality” (p. 16). The huge competition between cities, coupled with the growth in accessible transportation and the emergence of new economies into the global economy, has meant that cities that have not historically been well-known tourism destination to enter the tourism industry, leading to increased global completion between cities for urban tourists (Ben-Dalia et al., 2013; Valls et al., 2014). Because of this, it is important for cities to understand areas of the tourism market in which they can offer novel and unique experiences to tourists, to increase their attractiveness – the growing dark tourism market (Stone, 2005; Stone and Sharpley, 2008; Biran and Hyde, 2013) may offer a way for many cities to become more competitive in this sense.

Europe is the world’s most competitive tourist region according to the World Economic Forum (2017) and the world’s number one tourism destination, according to the UNWTO (2017), attracting around 50 per cent of the world’s total tourism arrivals in 2016. This has been facilitated by increasing European integration, with a knock-on effect on price comparability and ease of movement, as well as the growth in European low-cost airlines (Baldassin et al., 2017). This research focuses on tourism to Europe’s most popular tourist cities, in terms of arrivals, shown in Table I. Cities are the most important part of Europe’s tourism product, especially when it comes to the cultural and heritage tourism that forms the core part of their offer (Garcia-Hernadez et al., 2017; Wickens, 2017). European city destinations range in size from the relatively small, emerging destinations that have recently entered the tourism market such as Ljubljana (Bozic et al., 2017) and Krakow (Matoga and Pawłowska, 2016) to world cities such as London and Paris (Maxim, 2017). Valls et al. (2014) showed that there are a diversity of holiday products offered by European cities, with different cities particularly attractive for certain type of holiday. Paris and London are the most popular tourist cities by far, but Rome and Barcelona are also significant long holiday destinations and Berlin and Venice major city-break destinations.

One of the aims of this paper is to investigate to what extent dark tourism products feature as an important part of the offer of European cities, and to put this into the context of the literature on urban tourism, which currently suggests that that urban tourism destinations are not recognising or promoting their dark tourism products consistently or effectively (Powell and Kennell, 2016). DMOs in developed economies are still adapting to the impacts of the global economic crisis that began in 2007 (Kennell and Chaperon, 2013), and many European destinations are now operating in a situation where supply-side factors associated with cultural tourism that have supported the growth of post-industrial cities are losing their significance (Kennell, 2013), meaning that there is a need for destinations to establish new grounds for their competitive advantage in a crowded city tourism market (Valls et al., 2014). Major tourist cities in Europe and the USA that have historically been magnets for tourism development are now also facing competition from secondary and satellite cities and need to innovate in terms of their tourism offer to remain competitive (Spirou and Judd, 2014). In terms of Van den Berg et al.’s description of the tourist city, this paper aims to explore the representation of dark tourism as a primary product for European cities, with implications for the marketing activities of DMOs in the region.

Method

In order to assess the significance of dark tourism products in the offering of European tourist cities, a purposeful sample (Bryman and Bell, 2007) was constructed. An extreme case (Saunders et al., 2007) approach was taken to choosing which cities were included in the sample to increase the likelihood that the chosen cities would provide sufficient data on their tourism products to support this initial phase of research. Using the most recently published Euromonitor data for international tourism arrivals (Euromonitor, 2017), the following list of the top ten European tourist cities was constructed as the sampling frame for this research. The DMO for each city was identified, along with its English-language website. English was chosen as a major lingua franca for international tourists and to ensure that each website was comparable, although this does present a limitation of this research. Each city, its visitor numbers, its DMO and the DMO website are shown in Table I.

The content of each DMO website was searched using the keywords in Table II. The search was carried out during April 2017 using the “site:” function in Google Advanced Search (Google, 2017), which allows for the targeted searching of specific web domains using keywords, producing frequency counts for each word. A system of keywords was used to categorise the data that refer to themes and concepts of relevance to this research that have been developed in the preceding sections on dark tourism and urban tourism. This is a deductive method of code generation (Berg, 2007) that formed a starting point for an inductive process of further categorising the data to allow for the emergence of additional information of relevance to the research. In total, 19 keywords were identified deductively from the literature reviewed above, with diverse terms chosen and judged for applicability and frequency in the literature, until a theoretical saturation point (van Rijnsoever, 2017) was reached. Certain terms were then excluded from the list because of their ambiguity, such as “memorial” and “historical”, which were judged to have too broad an application in DMO promotional material, whilst not retaining a clear focus on tourism products associated with dark tourism. The terms chosen were found in multiple sources. Some terms, for example the word “monument”, are open to multiple interpretations and could reasonably be expected to refer to a range of historical events, only some of which would be considered as “dark” in the context of this research. This limitation is addressed in the conclusions section, below. The final list of keywords is shown in Table II, along with indicative sources in the literature.

Results

The data collected from DMO websites, using the keywords set out in Table II, were coded and sorted to allow the construction of descriptive statistics about the data as shown in Table III.

The data were then further analysed using the χ2 to test the null hypothesis that there was no statistically significant association between total dark word count and city category. The tests compared the observed total dark word count for each city category with totals expected under the null hypothesis, under the assumption that totals amongst city categories would be equal if the null hypothesis was correct. The results of the χ2 test is shown in Table IV.

Since p<0.001, the null hypothesis is rejected, and a conclusion is made that there is a significant association between total dark word count and city category, meaning that it was possible to construct a ranking of Europe’s top ten most visited tourism cities in terms of the darkness of the tourism products and services that were present on their DMO websites, creating a darkness ranking of Europe’s top tourism cities. This ranking is shown in Table V.

Discussion

The results presented above describe the extent to which words associated with dark tourism products and services on the websites of DMOs, which indicates the extent to which dark tourism is part of the tourist offering of each destination. Although this approach involves some limitations, discussed below, the systematic way in which it has been applied gives an indication of the relative significance of dark tourism in the promotional strategies of each DMO. As described in the Methods section, above, the deductive process of keyword searching and the generation of descriptive statistics was then followed by an inductive process of analysis to explain the results in greater detail. This Discussion section presents analysis of two key areas of the results: the variation within the sample and the differences between the ranking of the cities by visitor numbers and by darkness.

Table IV shows the ranking of Europe’s most visited cities by darkness, indicated by the frequency at which the selected keywords appeared on their DMO websites. Within this, there is a wide variation in the frequency of keywords. In this discussion, the two highest and two lowest ranked cities are analysed in more depth, in order to establish the validity of the results above. The highest ranked city, London (f=11,689), receives a frequency 79 times greater than the lowest ranked city, Venice (f=167). As Powell and Iankova (2015) explained, London offers an “entertainment-focused dark tourism experience” through the promotion of a number of high volume attractions such as The London Dungeons and Madame Tussaud’s Chamber of Horrors. Although London does contain numerous sites of dark history, it is the presence of these entertainment-focused attractions on the Visit London website that accounts for the high frequency of keywords associated with dark tourism. This research confirms Powell and Iankova’s (2015) previous findings that London offers a highly commercialised dark tourism product to tourists.

The second highest ranked city in these results is Amsterdam, with 11,689 instances of dark tourism keywords featuring on the DMO website. Further analysis shows that although Amsterdam does not contain the range of inauthentic dark tourism attractions that can be found in London, the DMO promotes a variety of experiences that could be placed on the dark tourism spectrum (Stone, 2006). These experiences include the Anne Frank House, a museum associated with the occupation of the Netherlands during the World War II, the Slavernijmonument, a monument commemorating the slavery associated with the Netherland’s colonial past, and a guide to the “haunted” locations in the city connected to historical executions, dungeons, robbery and famous deaths. Complicating this analysis, the city is characterised by many heritage and other cultural attractions described using the word dark because of, for example, they are lacking windows at street level to protect from flooding, or because of the prevailing painting style of the later Dutch Masters. (Iamsterdam, 2017). Both of the highest-ranked cities included in the sample used for this research demonstrate the complexity involved in categorising dark tourism products in terms of their authenticity as dark sites (Miles, 2002; Stone, 2005, 2006; Brown, 2013; Farmaki, 2013; Johnson, 2015).

The two lowest-ranked cities shown in Table IV are Milan (f=775) and Venice (f=167). Both of these cities are associated with significantly low frequency of keywords associated with dark tourism on their DMO websites. Milan is one of Italy’s top international tourist destinations (Euromonitor, 2017) and is regarded as one of the country’s “art cities”, along with Turin, Venice, Bologna, Ferrara, Florence, Perugia, Rome, Naples and Palermo (Italia, 2017). Its prominence as a cultural tourism destination and its worldwide reputation for its fashion industry (De Carlo et al., 2009) perhaps explain the lack of attention given to the presentation of dark tourism products on the DMO website. In addition, significant resources that could be used to develop a dark tourism offering are associated with dissonant heritage (Harvey Lemelin et al., 2013) related to periods of recent conflict in the city, including the occupation of Northern Italy by Nazi troops and the public hangings of the Italian Dictator, Benito Mussolini and other Fascist leaders in 1945. As Stone (2005) identified, political factors on the supply side can have a significant influence over whether a dark site is developed for as a tourism attraction.

Venice is the third most popular tourist city in Italy and the tenth most visited city in Europe (Euromonitor, 2017). It is a major international tourism destination for cruise holiday, in particular, and has been a feature of European tourism since the days of the Grand Tour (Verhoeven, 2013). Unlike Milan, neighbouring destination in Northern Italy, Venice has not been caught up in historical conflicts and although it was occupied during World War II it was never bombed, preserving its significant architecture and unique canal-based infrastructure, which has become the main resource for its contemporary tourism. Venice does have some heritage resources that could be incorporated into a dark tourism offer for tourists, including the prisons of the Doge’s Palace and the Catacombs (Venice Tourism, 2017), these are associated mainly with very localised events and the individual tragedies of the criminal justice system, and lack broad tourist appeal. The dominant narratives that form Venice’s tourism brand are linked to its cultural and natural heritage (Manrai et al., 2017) and its reputation as “the city of love”. Dark tourism does not fit into this brand and unsurprisingly, words associated with darkness do not feature strongly on its DMO website. This support’s Biran et al.’s (2011) view that supply-side factors are the most important factor in creating dark tourism destinations.

Table VI, shows the differences between Europe’s most visited tourist cities in terms of visitors and darkness. Although this research has not considered causal relationships, it appears that there is no obvious link between the promotion of dark tourism and the success of a destination in attracting tourists. This descriptive analysis suggests that the association of darkness with visitor numbers merits further investigation, although on the basis of this exploratory research it is not possible to draw any conclusions about this relationship. Table VI has been provided to show the differences between tourist arrivals and the promotion of darkness, and to stimulate further research in this area.

Conclusions

This paper has investigated the relationship between city tourism and dark tourism in a European context, through the analysis of the websites of the DMOs of Europe’s top ten most visited tourist cities. In order to do this, the literature on dark tourism and tourist cities was reviewed, and nineteen keywords were identified from this, related to dark tourism. A search was carried out on DMO websites for the frequency of these words, and the variation in these totals was tested for statistical significance using the χ2 test. The variation within this sample was found to be significant, and a new ranking of these cities was created, which ranked them in terms of the significance the promotion of their dark tourism offer to tourists.

The approach taken in this paper presents a number of limitations that can be explored in further research. First, the keywords shown in Table II were chosen following the literature review presented in this paper. Certain prospective keywords were eliminated from this list; however, this process was completed in a rigorous but not systematic way. Because of this, an element of subjectivity was inherent in the selection process. Future research applying this method should conduct a systematic review of the literature and consider using software to aid this selection process, such as NviVo or emerging semantic analysis tools, to develop a more objective set of keywords to use in content analysis. A second limitation is the small sample size that was chosen for this research. This exploratory paper made use of a purposeful sample of the top ten tourism cities in Europe, but now that this methodology has been developed, the study could be repeated using the full Euromonitor (2017) list of all major European tourist cities, or extended to a global list of tourism cities. This would allow for the construction of a more extensive ranking of tourism cities by darkness. The third limitation of this study has been explored in the Discussion section above. This paper has only considered the presentation of dark tourism product and services within DMO websites, in English. Because of this, specific DMO marketing campaigns were excluded from the analysis, which might give an alternative measure of DMO promotional activity. In addition, only international-focused websites were analysed, that are presented in the English language, which might miss activity related to developing dark tourism products and services for the domestic tourism market.

This research has confirmed the prevailing view in the literature that there are differences of emphasis on the supply side of dark tourism, and that the idea of a scale of darkness that has been applied to dark tourism products (Lennon and Foley, 2000; Raine, 2013; Stone, 2005; Strange and Kempa, 2003) can also be applied to the classification of cities as dark tourism destinations. Biran et al. (2011) and Yan et al. (2016) draw attention to the key role played by the supply-side of dark tourism in determining whether a site can be developed for dark tourism. The four examples of cities discussed above (London, Amsterdam, Milan and Venice), show how supply-side issues of varying kinds, such as the authenticity of the offer, the number of dark attractions, the dominant brand of a destination and the presence of dissonant heritage can impact on the ranking of the darkness of a city destination.

For practitioners in tourist city marketing, tourism marketing and destination management, this research shows that there is a wide variation between European cities in terms of the promotion of dark tourism products and services as part of their tourist offer. This suggest product development and marketing opportunities for cities that wish to capture the emerging dark tourism market. A more developed and comprehensive dark tourism ranking of tourist cities can be used by practitioners to evaluate their success in promoting this aspect of their city’s tourism offer and to judge their performance against competitor destinations.

Figures

A dark tourism spectrum: perceived product features of dark tourism within a “darkest-lightest” framework of supply

Figure 1

A dark tourism spectrum: perceived product features of dark tourism within a “darkest-lightest” framework of supply

Europe’s top ten tourist cities

City Visitors (millions, Euromonitor, 2017) Destination Management Organisation Website (English version)
London 18,580.00 Visit London www.visitlondon.com/
Paris 15,023.00 Paris Info http://en.parisinfo.com/
Istanbul 12,414.60 www.visitistanbul.org/
Rome 9,558.70 Rome Official Tourist Site www.turismoroma.it/?lang=en
Prague 6,967.40 Prague.eu www.prague.eu/en
Milan 6,684.00 Visitamilano www.visitamilano.it/turismo_en/
Barcelona 6,612.20 Barcelona Turisme www.turismedebarcelona.net/
Amsterdam 5,897.00 I am Amsterdam www.iamsterdam.com/en/visiting
Vienna 5,718.90 Welcome to Vienna www.wien.info/en
Venice 5,490.00 Venice tourism www.venice-tourism.com/en/visit-venice.html

Keywords used for content analysis

Keyword
Atrocity Taylor (2006) Execution
Battlefield Banks and Pollard (2011) Genocide Stone (2006)
Catastrophe Stone (2006) Holocaust Walter (2009)
Commemoration Dale and Robinson (2011) Macabre Sharpley and Stone (2009)
Conflict Harvey Lemelin et al. 2013 Monument Putnik (2016)
Dark Seaton (1996) Pilgrimage Collins-Kreiner (2016)
Death Lennon and Foley (2000) Suffering Stone (2006)
Disaster Sharpley and Stone (2009) Tragedy Dale and Robinson (2011)
Dungeon Powell and Iankova (2015) War Smith (1998)
Dying Shondell Miller and Gonzalez (2013)

Content analysis descriptive statistics

Code London Paris Istanbul Rome Prague Milan Barcelona Amsterdam Vienna Venice Frequency %
Monument 865 4,010 50 4,810 2,850 280 1,900 6,740 756 132 22,393 45.50
War 2,670 140 648 340 395 161 325 1,100 504 10 6,293 12.79
Execution 5,140 5 12 16 52 9 90 9 8 1 5,342 10.85
Dark 829 192 1,170 34 248 36 123 2,140 279 1 5,052 10.26
Death 667 64 616 88 236 107 343 58 821 7 3,007 6.11
Dungeon 2,040 2 1 0 4 0 0 225 0 0 2,272 4.62
Dying 93 58 605 48 118 71 9 35 673 7 1,717 3.49
Pilgrimage 199 10 5 57 52 12 6 956 9 2 1,308 2.66
Holocaust 71 2 1 0 7 6 0 329 5 1 422 0.86
Commemoration 73 4 14 29 200 24 8 21 7 3 383 0.71
Conflict 195 3 5 9 36 13 7 4 2 1 275 0.56
Tragedy 145 8 3 9 31 12 4 9 4 0 225 0.46
Suffering 30 7 10 16 60 35 5 47 4 0 214 0.43
Macabre 134 2 1 6 0 2 0 4 0 1 150 0.30
Disaster 59 0 5 2 5 1 0 9 2 1 84 0.17
Catastrophe 26 1 0 4 4 3 0 1 2 0 41 0.08
Genocide 15 4 2 0 0 2 0 0 0 0 23 0.05
Battlefield 9 0 1 0 0 1 0 0 0 0 11 0.02
Atrocity 6 0 0 0 0 0 0 2 0 0 8 0.02
Totals 13,266 4,512 3,149 5,468 4,298 775 2,820 11,689 3,076 167 49,220 100.00

χ2 analysis

City Observed frequency Expected frequency Residual (=Obs/Exp) (Obs/Exp)^2 Component =(Obs/Exp)^2/Exp
London 13,266 4,922 2.695245835 7.264350111 0.001475894
Paris 4,512 4,922 0.916700528 0.840339858 0.000170731
Istanbul 3,149 4,922 0.639780577 0.409319187 8.31612E-05
Rome 5,468 4,922 1.110930516 1.234166611 0.000250745
Prague 4,298 4,922 0.873222267 0.762517128 0.00015492
Milan 775 4,922 0.157456319 0.024792492 5.03708E-06
Barcelona 2,820 4,922 0.57293783 0.328257757 6.66919E-05
Amsterdam 11,689 4,922 2.374847623 5.639901232 0.001145856
Vienna 3,076 4,922 0.624949208 0.390561512 7.93502E-05
Venice 167 4,922 0.033929297 0.001151197 2.33888E-07
χ2 0.00343262
df=(N−1) 9
p 0

Dark tourism ranking for Europe’s most visited tourism cities

Ranking City f
 1st London 13,266
 2nd Amsterdam 11,689
 3rd Rome 5,468
 4th Paris 4,512
 5th Prague 4,298
 6th Istanbul 3,149
 7th Vienna 3,076
 8th Barcelona 2,820
 9th Milan 775
10th Venice 167

Differences in visitor and darkness rankings for European cities

City Visitor ranking Darkness ranking Difference
London 1 1 =0
Paris 2 5 −3
Istanbul 3 8 −5
Rome 4 6 −2
Prague 5 7 −2
Milan 6 9 −3
Barcelona 7 4 +3
Amsterdam 8 2 +6
Vienna 9 3 +6
Venice 10 10 =0

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Further reading

Dann, G.M. (1998), The Dark Side of Tourism, Aix-en-Provence: International Center for Research and Studies in Tourism.

Hyde, K.F. and Harman, S. (2011), “Motives for a secular pilgrimage to the Gallipoli battlefields”, Tourism Management, Vol. 32 No. 6, pp. 1343-51.

Supplementary materials

IJTC_4_1.pdf (11.5 MB)

Corresponding author

Raymond Powell can be contacted at: r.powell@gre.ac.uk

About the authors

Raymond Powell is a Principal Lecturer in Tourism at the Department of Marketing, Events and Tourism, University of Greenwich, London, UK.

James Kennell is a Senior Lecturer at the Business School, University of Greenwich, London, UK.

Christopher Barton is a Research Contracts Officer at the Department of Research Services, University of Kent, Canterbury, UK.