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Factors influencing urban tourists’ receptivity to ecogamified applications: a study on transports and mobility

Viviane Silva Souza (Department of Economics, Management, Industrial Engineering and Tourism, University of Aveiro, Aveiro, Portugal)
Susana Regina Bacelar de Vasconcelos Marques (Higher Institute of Accounting and Administration, University of Aveiro, Aveiro, Portugal)

International Journal of Tourism Cities

ISSN: 2056-5607

Article publication date: 2 February 2022

Issue publication date: 9 December 2022




The literature on the factors that enhance ecogamification and the intention to use smart tourism applications is vast and increasing. However, most studies tend to focus on the “user”, rather than the “tourist”, and that gap is the trigger for the present research. The purpose of this paper is to examine how home and travel environmental behaviour, travel motivations, types of entertainment (digital and non-digital) and technology proficiency (professional vs non-professional) influence the receptivity of urban tourists to different game elements in a transport and mobility context.


The study carried out a qualitative experiment with focus groups, with a total of 16 urban tourists. The software webQDA was used to systematize and categorize data and to analyze the content.


The results suggest differences and similarities in terms of receptivity of urban tourists to ecogamification, which might have implications for future studies on urban tourists’ typologies and segments and also for providers of ecogamified services, game designers and marketers.


Rather than addressing the game elements per se (which, in this research, are seen as means to an end), the novelty resides in the combination of characteristics that intersect urban tourism (travel motivations), gamification (entertainment preferences and technology proficiency) and sustainability (home–travel environmental behaviour). This intersection provides a lens to interpret tourists’ receptivity and interaction with different game elements (cooperation, reward, points, avatar and ranking).



Souza, V.S. and Marques, S.R.B.d.V. (2022), "Factors influencing urban tourists’ receptivity to ecogamified applications: a study on transports and mobility", International Journal of Tourism Cities, Vol. 8 No. 4, pp. 820-843.



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