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Consumer logics and the relational performance of selling high-risk goods: the case of elective cosmetic surgery

Anson Au (Department of Applied Social Sciences, The Hong Kong Polytechnic University, Hong Kong, China)

International Journal of Sociology and Social Policy

ISSN: 0144-333X

Article publication date: 29 November 2022

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Abstract

Purpose

This article investigates how medical specialists as professionals and elective cosmetic surgery tourists as consumers relationally negotiate decisions within the cosmetic surgery clinic. Drawing on a Goffmanian approach, this article explores the processual social structures that shape consumer logics in the clinic as a social space and as a type of professional institution.

Design/methodology/approach

This article is based on ethnographic fieldwork in cosmetic surgery clinics in South Korea.

Findings

This article identifies two genres of professional strategies (spatial arrangements and dramaturgical performances) that are leveraged by medical specialists to assert control over and persuade consumers to purchase cosmetic surgery.

Research limitations/implications

The valorization of surgery captured in this article suggests that surgical modifications may serve as another vehicle for entrenching class inequality between those able and those unable to afford surgery.

Practical implications

This article offers recommendations for future policymaking in terms of the regulatory oversight of the consumer profiles eligible for surgery and the marketing practices of clinics.

Originality/value

This article offers a micro-level account of how the high-risk good of cosmetic surgery is sold by medical specialists in charismatic and affective bids to enhance their legitimacy, authority and trust.

Keywords

Acknowledgements

Thanks are due to Angelina Grigoryeva, Sida Liu, Elise Paradis and Sherri Klassen for comments on earlier drafts.

Funding: This research was partially funded by a grant from Mitacs (IT10594).

Citation

Au, A. (2022), "Consumer logics and the relational performance of selling high-risk goods: the case of elective cosmetic surgery", International Journal of Sociology and Social Policy, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJSSP-07-2022-0180

Publisher

:

Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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