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“If you fulfill your promise, I will be an asset for you”: exploring the relationship between psychological contract fulfillment and individual ambidexterity

Anushree Karani (Post-Doctoral Fellow, ICSSR, New Delhi, India) (Department of Business Management, Vallabh Vidyanagar, India)
Mitesh Jayswal (Department of Business Management, Sardar Patel University, Vallabh Vidyanagar, India)
Rasananda Panda (MICA- The School of Ideas, Ahmedabad, India)
Payal Trivedi (Jagdish Sheth School of Management, Bangalore, India)

International Journal of Sociology and Social Policy

ISSN: 0144-333X

Article publication date: 30 August 2021

Issue publication date: 18 August 2022




Healthcare is a vital sector in any economy, and the healthcare industry employees should be treated well. Work policies and practices shape the psychological contract (PC) of an individual. The purpose of this paper is to explore healthcare employees' PC fulfillment from the lenses of work practices and how it affects their ambidextrous behavior (explorative and exploitative activities).


This study follows a mix-method research design. First, the authors conducted telephonic interviews to enlist the PC fulfillment items, and after checking the reliability and validity, the authors conducted the survey using a descriptive research design. The sampling method was snowball sampling, where 786 respondents from 6 hospitals were surveyed, and AMOS (analysis of a moment structures) 20 was used for the structural equation modeling (SEM).


For the healthcare sector employees, a sense of belongingness has contributed the highest in exploration activities followed by work–life balance, rewards and managerial support. Work–life balance has contributed highest in exploitation activities, followed by a sense of belongingness, teamwork and managerial support.

Research limitations/implications

The study offers important implications for researchers and employers of the healthcare sector and highlights the significance of the PC fulfillment, leading to the employees' ambidextrous behavior. There was no prior work that had empirically proved the relationship between PC fulfillment and ambidextrous behavior.


In the study, an attempt was made to identify the healthcare industry's work practices and how that is associated with explorative and exploitive ambidextrous behavior. The paper instigates the imperative deliberation on PC fulfillment and ambidextrous behavior for healthcare sector employees.



Dr. Anushree Karani is the awardee of ICSSR Post-Doctoral Fellowship. This paper is largely an outcome of the Post-Doctoral Fellowship sponsored by the Indian Council of Social Science Research (ICSSR). However, the responsibility for the facts stated, opinions expressed, and the conclusions drawn is entirely of the author.


Karani, A., Jayswal, M., Panda, R. and Trivedi, P. (2022), "“If you fulfill your promise, I will be an asset for you”: exploring the relationship between psychological contract fulfillment and individual ambidexterity", International Journal of Sociology and Social Policy, Vol. 42 No. 9/10, pp. 831-851.



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