The impact of perceived corporate social responsibility on employees’ turnover intention in professional team sports: a conditional mediation model

Abstract

Purpose

The study investigated the impact of perceived corporate social responsibility (CSR) on employees' turnover intention in professional team sports organizations, focusing on employee identification and co-production’s role in this context.

Design/methodology/approach

Data were collected from 225 employees in professional team sports organizations, with analysis conducted via partial least squares structural equation modeling (PLS-SEM).

Findings

The results indicated that perceived CSR negatively impacted turnover intention. Employee identification mediated the relationship between perceived CSR and turnover intention. Moreover, co-production moderated the relationship between perceived CSR and employee identification, affecting the mediating role of employee identification between perceived CSR and turnover intention.

Practical implications

Prioritizing CSR offers benefits beyond improving an organization’s public image. It also plays a crucial role in enhancing internal organizational dynamics. Specifically, it helps to increase employee identification with the company, reduce turnover intentions, and promote co-production. These outcomes, when combined, lead to the development of a stronger, more cohesive, and resilient organization.

Originality/value

This study provides empirical evidence of the influence of perceived CSR on employee identification and behavior within professional team sports organizations. It underscores the importance of enhancing employee identification to reduce turnover intention.

Citation

Wang, F.-J., Chiu, W. and Cho, H. (2024), "The impact of perceived corporate social responsibility on employees’ turnover intention in professional team sports: a conditional mediation model", International Journal of Sports Marketing and Sponsorship, Vol. 25 No. 5, pp. 973-999. https://doi.org/10.1108/IJSMS-10-2023-0204