Citizens and expatriates satisfaction with public services in Qatar – evidence from a survey
International Journal of Social Economics
ISSN: 0306-8293
Article publication date: 10 September 2018
Issue publication date: 19 February 2019
Abstract
Purpose
The purpose of this paper is to analyze citizens’ and expatriates’ satisfaction with public service delivery in Qatar, one of the world’s highest per capita incomes countries.
Design/methodology/approach
The author uses a 2017 survey conducted in Qatar among both Qatari and expatriates’ respondents. The scientifically grounded sample consisted of 1,356 respondents, who were 18 years of age and older. The data were collected through a face-to-face survey. The focus was on citizen satisfaction with basic public services such as education, health, roads and infrastructure, water and electricity and government services. The author uses logit and regression analysis to estimate the determinants of satisfaction.
Findings
Expatriates hold more positive feelings about local public services than citizens. The highest levels of satisfaction are with government offices and the lowest levels of satisfaction are with independent schools. The dispersion by municipality is less significant as there is no municipality where citizens and expatriates are totally satisfied with all the public services provided.
Research limitations/implications
Qatar has one of the fastest population growth and highest migrant population which makes the question of the satisfaction with public services unique. And, since the blockade on Qatar in May 2017 and the environment of economic restriction, the issue becomes even more critical.
Originality/value
Until now, there have been no empirical studies published analyzing the level of satisfaction with public services in Qatar for citizens and for expatriates.
Keywords
Acknowledgements
The author of this paper has not made their research data set openly available. Any enquiries regarding the data set can be directed to the corresponding author.
Citation
Abdelkader Benmansour, N. (2019), "Citizens and expatriates satisfaction with public services in Qatar – evidence from a survey", International Journal of Social Economics, Vol. 46 No. 3, pp. 326-337. https://doi.org/10.1108/IJSE-03-2018-0118
Publisher
:Emerald Publishing Limited
Copyright © 2018, Emerald Publishing Limited