(2013), "2012 Awards for Excellence", International Journal of Retail & Distribution Management, Vol. 41 No. 1. https://doi.org/10.1108/IJRDM.08941aaa.002Download as .RIS
Emerald Group Publishing Limited
2012 Awards for Excellence
2012 Awards for Excellence
International Journal of Retail & Distribution Management, Volume 41, Issue 1
The following article was selected for this year's Outstanding Paper Award for International Journal of Retail & Distribution Management
``Influence of social norms, perceived playfulness and online shopping anxiety on customers' adoption of online retail shopping: an empirical study in the Turkish context''
Hakan Celik Department of Business Administration, Bilecik University, Bilecik, Turkey
Purpose - The previous studies examining the role of subjective norm (SN), online shopping anxiety (ANX) and perceived playfulness (PPL) in predicting the consumer's adoption of online shopping yielded fragmented and inconsistent findings. Also, a high proportion of these findings assessing the regarded behaviour of consumers in the West cannot be directly applied to a cross-cultural context. The purpose of this paper is to investigate the relationships between these variables and the variables of technology acceptance model (TAM) associated with customer's online shopping intentions in an international environment.
Design/methodology/approach - The research model reflecting the effects of SN, ANX and PPL on TAM constructs has been proposed. In total, 278 cases were gathered from online shoppers through a web-based survey. Structural equation modelling was used to evaluate the proposed research model in terms of path significance, overall model fit and explanatory power.
Findings - It was found that PPL had positive direct effects on both perceived ease of use of online shopping (PEOU) and behavioural intentions to shop online (BI). Nevertheless, SN and ANX appeared to exert significant positive and negative influences respectfully on only PEOU.
Research limitations/implications - The study findings were obtained from the single snapshot research, and the small dataset covering only actual online shoppers. Therefore, the future research should carry a longitudinal nature to show the temporal change effects and remedy the possibility of self-selection bias with a broader research sample.
Originality/value - The paper provides additional insights for retailers and researchers into the effects of SN, ANX and PPL on online shopping intentions of Turkish consumers, which could be used in formulating online marketing strategies and considering future research directions.
Keywords Consumer behaviour, Electronic commerce, Internet shopping, Turkey
This article originally appeared in Volume 39 Number 6, 2011, pp. 390-413, International Journal of Retail & Distribution Management
The following articles were selected for this year's Highly Commended Award
``Factors determining inshopping in rural US communities: consumers' and retailers' perceptions''
Katy Mullis, Minjeong Kim
This article originally appeared in Volume 39 Number 5, 2011, International Journal of Retail & Distribution Management
``Multi-channel communication: the case of Subway attracting new franchisees in France''
Rozenn Perrigot, Guy Basset, Garard Cliquet
This article originally appeared in Volume 39 Number 6, 2011, International Journal of Retail & Distribution Management
``What drives consumers' continuance intention to e-shopping? Conceptual framework and managerial implications in the case of Saudi Arabia''
Talal Al-Maghrabi, Charles Dennis
This article originally appeared in Volume 39 Number 12, 2011, International Journal of Retail & Distribution Management
Professor David Brennan University of St Thomas, USA
Dr Katherine Hartman University of North Carolina Wilmington, USA