Augmented reality in retailing: a review of features, applications and value
International Journal of Retail & Distribution Management
ISSN: 0959-0552
Article publication date: 15 August 2019
Abstract
Purpose
The purpose of this paper is to review augmented reality (AR) within retailing by identifying, outlining and discussing definitions of AR, applications of AR that are relevant for retailers, and the value AR provides for retailers and consumers.
Design/methodology/approach
The paper is based on a review of AR research within the business-oriented literature and an overview of current AR applications within retailing.
Findings
Based on previous literature, the paper presents a synthesised definition of AR, its main elements and how it differs from virtual reality. Furthermore, it reviews and provides examples of three major types of AR applications in retailing: online web based, in-store and mobile app based. Finally, the paper identifies the specific value that AR applications may provide for consumers and retailers.
Originality/value
The paper contributes an overview of a relatively recent but rapidly emerging theme that has not yet been sufficiently reviewed. It outlines areas for further research and thus provides value for both researchers and retail practitioners.
Keywords
Citation
Caboni, F. and Hagberg, J. (2019), "Augmented reality in retailing: a review of features, applications and value", International Journal of Retail & Distribution Management, Vol. 47 No. 11, pp. 1125-1140. https://doi.org/10.1108/IJRDM-12-2018-0263
Publisher
:Emerald Publishing Limited
Copyright © 2019, Emerald Publishing Limited