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Importance ratings of grocery store attributes

Elin Nilsson (Umeå School of Business and Economics, Umeå University, Umeå, Sweden)
Tommy Gärling (Department of Psychology, University of Gothenburg, Gothenburg, Sweden)
Agneta Marell (Umeå School of Business and Economics, Umeå University, Umeå, Sweden)
Anna-Carin Nordvall (Umeå School of Business and Economics, Umeå University, Umeå, Sweden)

International Journal of Retail & Distribution Management

ISSN: 0959-0552

Article publication date: 12 January 2015

Abstract

Purpose

The purpose of this paper is to develop a comprehensive set of grocery store attributes that can be standardized and used in empirical research aiming at increasing retailers’ understanding of determinants of grocery store choice, and assessing how the relative importance of the attributes is affected by consumer socio-demographic characteristics and shopping behaviour.

Design/methodology/approach

An internet survey of 1,575 Swedish consumers was conducted. A large set of attributes was rated by the participants on seven-point scales with respect to their importance for choice of grocery store. Principal component analysis (PCA) resulted in a reduced set of reliably measured aggregated attributes. This set included the attractiveness attributes price level, supply range, supply quality, service quality, storescape quality, facilities for childcare, and closeness to other stores, and the accessibility attributes easy access by car, easy access by other travel modes, and availability (closeness to store and opening hours).

Findings

The results showed that accessibility by car is the most important grocery store attribute, storescape quality and availability the next most important and facilities for childcare the least important. It was also found that socio-demographic factors and shopping behaviour have an impact on the importance of the store attributes.

Originality/value

A comprehensive set of attractiveness and accessibility attributes of grocery stores that can be standardized and used in empirical research is established. The results are valid for the Swedish-European conditions that differ from the conditions in North America where most previous research has been conducted. The results reveal the relative importance grocery-shopping consumers place on controllable attractiveness attributes compared to uncontrollable accessibility attributes as well as the relative importance of the attributes within each category.

Keywords

Citation

Nilsson, E., Gärling, T., Marell, A. and Nordvall, A.-C. (2015), "Importance ratings of grocery store attributes", International Journal of Retail & Distribution Management, Vol. 43 No. 1, pp. 63-91. https://doi.org/10.1108/IJRDM-12-2012-0112

Publisher

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Emerald Group Publishing Limited

Copyright © 2015, Emerald Group Publishing Limited