Retail blues in black and white: an emerging market context

Abstract

Purpose

Research investigating turnover intention among frontline employees in the Indian retail industry is scarce. The purpose of this paper is to explore factors affecting withdrawal cognitions among front-end retail employees in India.

Design/methodology/approach

Semi-structured interviews were conducted to explore the factors responsible for developing turnover intentions among the front-end employees. Data were analyzed using the ground theory approach.

Findings

Qualitative investigation revealed nine factors (abusive supervision, favoritism, perceived job image, insufficient pay, work exhaustion, perceived unethical climate, organization culture shock, staff shortage and job dissatisfaction) are responsible for developing turnover intention among front-end employees in the Indian retail industry.

Originality/value

The study uncovers antecedents of turnover intention among front-end employees in the relatively neglected Indian retail sector through a qualitative technique. Theoretical contributions, managerial implications, limitations and direction for future research are discussed.

Citation

Pandey, P., Singh, S. and Pathak, P. (2018), "Retail blues in black and white: an emerging market context", International Journal of Retail & Distribution Management, Vol. 46 No. 11/12, pp. 1002-1025. https://doi.org/10.1108/IJRDM-02-2017-0026