Shopping travel behaviour: Influencing factors, shopper types and environmental consequences

Abstract

Purpose

The purpose of this paper is to provide an analysis of consumer shopping travel behaviour with a focus on its environmental effects. In particular, the paper aims to contribute a deeper understanding of the drivers of consumer travel behaviour and their interrelations.

Design/methodology/approach

Based on a literature review, relevant influencing factors of shopping travel behaviour are identified and a theoretical model is deducted. Qualitative interviews were conducted to analyse the model, with interviewees chosen from five life cycles and three residential areas.

Findings

The influencing factors of shopping travel behaviour differ among life cycles. There are two main aspects hindering environmentally friendly behaviour: the perceived necessity of mobility during the various life cycles (by which parents are particularly affected) and the negative evaluation of public transport in terms of flexibility and comfort. The life cycles are linked with a shopper typology, characterizing shopper types by shopping trip planning and the needs the transport modes should address.

Research limitations/implications

The theoretical framework and the shopper typology can serve as a basis for future research.

Practical implications

Retailers, transport service providers and policy makers should encourage environmentally friendly travel behaviour (e.g. delivery services offered by retailers would make public transport use more comfortable).

Originality/value

While previous studies have analysed single influencing factors of shopping travel behaviour, we provide a comprehensive theoretical framework, synthesising several influencing factors. A qualitative study based on the model derived analyses interrelations among these factors.

Citation

Wiese, A., Zielke, S. and Toporowski, W. (2015), "Shopping travel behaviour: Influencing factors, shopper types and environmental consequences", International Journal of Retail & Distribution Management, Vol. 43 No. 4/5, pp. 469-484. https://doi.org/10.1108/IJRDM-01-2015-0006