The first purpose of this study is to explore logistics performance management practices and lessons learned in some supplier/retailer dyads across retail industries. A second purpose is to suggest a continued research agenda for logistics performance management across retail industries.
Case studies are conducted in four supplier/retailer dyads in different retailing industries in Sweden. The analysis is of a cross-case character and uses a pattern matching approach.
Large differences in practices within and between dyads are found. Some problems were indicated: lack of trust; difficulties in developing a collaborative culture; difficulties in relating metrics to customer value and lacking IT support. A previously unknown obstacle, the internal collaboration with category management, was identified. A good example was found in an industry standard. State-of-the-art descriptions, international comparisons, exploring the interface with the stores and combating identified problems were found to be relevant topics for continued research.
The limitations are mainly related to the small number of cases, but since the purpose of this study is exploratory, this should be acceptable. The theoretical contribution is a first step in the expansion of knowledge on logistics performance management from manufacturing to retailing companies.
The practical contribution includes insights in the shape of descriptions and lessons learned in different retail industries.
No identified study has explored logistics performance management as a whole across retail industries with a dyadic approach.
Forslund, H. (2014), "Exploring logistics performance management in supplier/retailer dyads", International Journal of Retail & Distribution Management, Vol. 42 No. 3, pp. 205-218. https://doi.org/10.1108/IJRDM-01-2013-0020
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