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A systematic review of quality of student experience in higher education

Adrian Heng Tsai Tan (Faculty of Business, Government and Law, University of Canberra, Canberra, Australia)
Birgit Muskat (MCI Management Center Innsbruck, Innsbruck, Austria)
Anita Zehrer (MCI Management Center Innsbruck, Innsbruck, Austria)

International Journal of Quality and Service Sciences

ISSN: 1756-669X

Article publication date: 20 June 2016

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Abstract

Purpose

The purpose of this paper is to identify and synthesize major streams of research on quality of student experience in higher education, to present an agenda for future research.

Design/methodology/approach

The paper presents a systematic review of research published in high-quality journals during the period 2000 to 2014 in the areas of quality of student experience and higher education.

Findings

Findings highlight current research trends on the quality of student experience in higher education. Results show five prevailing research streams: exploration of learning experience; exploration of student experience; gender differences in assessment of higher education experience; improvement in quality of student experience; and student satisfaction with higher education experience.

Research Limitations/implications

The identification of the five research streams provides the basis for a synthesis of key issues identified within each research stream. In addition, the identification of purposes and limitations in existing research supports attempts to address issues of the quality of student experiences in higher education.

Practical Implications

Literature currently portrays the quality of student experience as a student-centric idea. Together with the purposes and limitations identified in existing research, the paper proposes an agenda for future research that increases the variety of research streams to provide a deeper understanding of the student experience and to enhance the delivery of quality in higher education.

Originality/value

The findings contribute to the research scene by providing important insights in terms of the current trends and focus of existing research in the area of quality of student experiences in higher education.

Keywords

Citation

Tan, A.H.T., Muskat, B. and Zehrer, A. (2016), "A systematic review of quality of student experience in higher education", International Journal of Quality and Service Sciences, Vol. 8 No. 2, pp. 209-228. https://doi.org/10.1108/IJQSS-08-2015-0058

Publisher

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Emerald Group Publishing Limited

Copyright © 2016, Emerald Group Publishing Limited

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