Interplay between perceived value, trust and continuance intention: evidence in the sharing economy

Abstract

Purpose

Over the past decade, research into sharing economy platforms has gained prominence. The purpose of this study is to investigate the role of perceived value (both hedonic and utilitarian) in attracting consumer engagement in the sharing economy, as well as its link with trust.

Design/methodology/approach

This study used a survey method to empirically tested the proposed model using the partial least squares approach to structural equation modeling on data from 320 DiDi app users.

Findings

The study's findings revealed that both hedonic and utilitarian value had a significant effect on satisfaction and trust in the platform. Although the results showed no effect of hedonic and utilitarian values on trust in driver, the authors found trust in driver and platform, and satisfaction had significant influences on users’ continued intention to use the Taxi-hailing app. Interestingly, this study suggests that trust in the platform is transferred to trust in the driver.

Originality/value

The results from the Necessary Condition Analysis shows that satisfaction and utilitarian value are necessary conditions of continuance intention.

Citation

Tumaku, J., Ren, J., Boakye, K.G., Ofori, K.S. and Abubakari, A. (2023), "Interplay between perceived value, trust and continuance intention: evidence in the sharing economy", International Journal of Quality and Service Sciences, Vol. 15 No. 1, pp. 74-96. https://doi.org/10.1108/IJQSS-05-2022-0048