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How should a team be rewarded to improve quality performance of NPD?

Alejandro Bello-Pintado (Department of Business Administration, Institute for Advanced Research in Business and Economics, Public University of Navarra, Pamplona, Spain)
Frederic Marimon (Universitat Internacional de Catalunya, Barcelona, Spain)
Javier Merino Diaz de Cerio (Department of Business Administration, Institute for Advanced Research in Business and Economics, Public University of Navarra, Pamplona, Spain)

International Journal of Quality and Service Sciences

ISSN: 1756-669X

Article publication date: 18 May 2021

Issue publication date: 23 June 2021

207

Abstract

Purpose

This paper aims to analyze the impact of team rewards (TR) on quality performance of new product development (NPD). In particular, the authors analyze whether the use of TR affects the performance of NPD team projects in not only accomplishing their work as a team and the outcomes of their performance but also considering the enhancement of the involvement of both internal functions and external actors (suppliers and customers) in the early stages of NPD.

Design/methodology/approach

The association of TRs on quality performances of new products is theoretically approached. Seven research hypotheses are proposed to be tested with an international database from the high performance manufacturing project. Empirical strategy includes structural equation modeling.

Findings

The authors observed that TR does not produce a direct effect on quality performance of NPD, but does so mediated through the involvement of SC members in the early stages of NPD. This paper highlights that, without involvement of external and internal supply chain actors, it is not possible to obtain desired performance of new products.

Originality/value

This study advances the study of TR on quality performance of NPD by considering TR as a tool for in-group work involving different and distant actors in the process of NPD. The analysis considers different dimensions of quality performance of NPD, distinguishing between time to market, technical issues and cost of manufacturing, which have usually been considered in an aggregated way. Empirical evidence using an ample database including manufacturing companies from fourteen countries

Keywords

Acknowledgements

This paper forms part of a special section “QMOD-ICQSS Conference”, guest edited by Su Mi Dahlgaard-Park.

This study was conducted within the frameworks of the following projects: PID2019-105001GB-I00 (Ministerio de Ciencia e Innovación- Spain), ECO 2017–86305-C4-4-R (Ministerio de Economía, Industria y Competitividad), 1381039 (Feder 2014/2020- Junta de Andalucía) and PY20_01209 (PAIDI 2020- Junta de Andalucía).

Citation

Bello-Pintado, A., Marimon, F. and Merino Diaz de Cerio, J. (2021), "How should a team be rewarded to improve quality performance of NPD?", International Journal of Quality and Service Sciences, Vol. 13 No. 2, pp. 177-197. https://doi.org/10.1108/IJQSS-05-2020-0073

Publisher

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Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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