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Synergetic success factors of total quality management (TQM) and supply chain management (SCM): A literature review

Mandeep Kaur (Department of Mechanical Engineering, Giani Zail Singh Punjab Technical University Campus Bathinda, Bathinda, India)
Kanwarpreet Singh (Department of Mechanical Engineering, University College of Engineering, Punjabi University Patiala, Patiala, India)
Doordarshi Singh (Department of Mechanical Engineering, Baba Banda Singh Bahadur Engineering College, Fatehgarh Sahib, India)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Article publication date: 25 February 2019

Issue publication date: 24 May 2019

6042

Abstract

Purpose

The purpose of this paper is twofold: first, to present a set of critical factors for total quality management (TQM) and supply chain management (SCM) practices through an extensive literature review; and, second, to identify the relationships among them by comparing the identified TQM and SCM practices in order to explore the concept of supply chain quality management (SCQM).

Design/methodology/approach

To meet the goals of this work, a review of published quality research papers was carried out. For this, the authors identified papers on TQM and SCM practices and observed how these practices improve the business performance of organizations. Further, on the basis of identified practices, a conceptual model of SCQM was developed.

Findings

The results presented a set of six critical factors each for TQM and SCM practices. Further, it was found that management support and commitment, customer focus, information and supplier partnership are the most common practices found in both TQM and SCM practices. The integration of TQM and SCM (SCQM) throughout the supply chain has the strongest impact on the organizational performance.

Research limitations/implications

The study used data from various research papers of reputed journals which considered the study of India’s manufacturing industry as well as other countries, which may not provide a clear picture. However, this can be overcome by applying the findings of this paper to collect data from Indian manufacturing industry in future studies.

Practical implications

Indian manufacturing industry can improve its competitive image through the synergy of TQM and SCM. The result of this paper will help in providing a greater understanding of identified TQM and SCM practices that will lead to the successful implementation of TQM and SCM strategies to enhance business performance in terms of the improved levels of customer service.

Originality/value

Much of the attention is given on TQM and SCM practices, and very few studies have been undertaken to integrate TQM and SCM practices. But as far as the authors know, there is no study undertaken to integrate TQM and SCM practices in India for the manufacturing class. Therefore, this study compares TQM and SCM practices and considers their integration and can be thus treated as filling a gap in the extant literature. Therefore, the findings of this review paper will contribute in future research.

Keywords

Citation

Kaur, M., Singh, K. and Singh, D. (2019), "Synergetic success factors of total quality management (TQM) and supply chain management (SCM): A literature review", International Journal of Quality & Reliability Management, Vol. 36 No. 6, pp. 842-863. https://doi.org/10.1108/IJQRM-11-2017-0228

Publisher

:

Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited

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