The purpose of this paper is to analyse the level of corporate social responsibility (CSR) development, in accordance with the dimensions of Maon et al.’s (2010) model, which could be achieved when organisations adopt the EFQM model, as well as how the EFQM model can foster this CSR development.
The research method chosen was a qualitative methodology involving multiple case studies. The empirical research relies on an in-depth study of four cases of organisations recognised by the EFQM model in Spain.
The findings show that, although a higher commitment to the EFQM model implies a greater level of CSR development, with the knowledge and attitudinal dimensions more developed than others, organisations still have to make CSR an internalised management ideology.
The very nature of the process of EFQM assessment does not ensure uniformity in all aspects of management. Limitations that are inherent to case studies: factors that can be chosen by the researcher, such as geographical location, size, sector and ownership, can have an influence on the characteristics of the CSR practices that are found.
This study contributes to the literature on excellence by approaching the EFQM model as a tool to integrate CSR issues into management.
A relationship between commitment to excellence and CSR development does exist.
To the best of the authors’ knowledge, no previous analysis has been performed to address the potential relationship between CSR development in accordance with Maon et al.’s (2010) model and commitment to excellence.
The authors appreciate the financial support for this research from the Ministerio de Ciencia e Innovación of Spain and FEDER (ECO2015-66671-P) (MINECO/FEDER).
Martín-Gaitero, J.P. and Escrig-Tena, A.B. (2018), "The relationship between EFQM levels of excellence and CSR development", International Journal of Quality & Reliability Management, Vol. 35 No. 6, pp. 1158-1176. https://doi.org/10.1108/IJQRM-11-2016-0190Download as .RIS
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