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An extensive structural model of supply chain quality management and firm performance

Huy Truong Quang (Department of Systems and Production, University of Minho, Braga, Portugal AND Department of Production and Operation Management, Ho Chi Minh City University of Technology, Ho Chi Minh City, Vietnam)
Paulo Sampaio (Department of Systems and Production, University of Minho, Braga, Portugal)
Maria Sameiro Carvalho (Department of Systems and Production, University of Minho, Braga, Portugal)
Ana Cristina Fernandes (Department of Systems and Production, University of Minho, Braga, Portugal)
Duong Thi Binh An (Department of Industrial Management, Ho Chi Minh City University of Technology, Ho Chi Minh City, Vietnam)
Estela Vilhenac (Department of Sciences, Polytechnic Institute of Cávado and Ave (IPCA), Barcelos, Portugal AND Department of Biostatistics and Health Metrics, EPIUnit - Institute of Public Health, University of Porto, Porto, Portugal)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Article publication date: 4 April 2016

3118

Abstract

Purpose

The purpose of this paper is to explore the concept of supply chain quality management (SCQM) and to propose a research model that considers the impact of SCQM practices on firm performance.

Design/methodology/approach

Based on a comprehensive literature review, SCQM most relevant practices were analyzed and selected. These practices were categorized into four dimensions: upstream (supplier assessment, supplier quality management (QM)), downstream sides of a supply chain (customer focus), internal process (product/service design, process management and logistics) and support practices (top management support, human resource management, information and supply chain integration). The measurement instrument of firm performance was also developed, including three aspects: operational performance, customer satisfaction and financial performance.

Findings

An innovative conceptual framework that provides a comprehensive picture covering core dimensions of SCQM and various aspects of firm performance was proposed. This conceptual framework can be used as “a guideline” for theory building and measurement instrument development of SCQM and firm performance. More importantly, on the road to gain a further insight, an extensive structural model that identifies direct and indirect relationships between SCQM and firm performance was also developed. Practitioners/managers can apply this model as “a road map” for implementing SCQM practices.

Research limitations/implications

It is necessary to test the rationality of these models by using empirical studies in different contexts.

Originality/value

The integration of quality and supply chain management still remains limited in the literature. Therefore, it is necessary to have a more focussed approach in assessing QM issues within the internal and external supply chain contexts. This study concentrates on the practices which improve quality aspects of the supply chain, known as SCQM practices. Proposed research models in this paper not only fill out the voids in the literature, but also contribute with conceptual frameworks for theory building in SCQM and firm performance. The authors also expect that this research can offer a useful guidance for measuring and implementing SCQM practices as well as facilitate further studies in this field.

Keywords

Acknowledgements

This project has been funded with support from the European Commission. This publication (communication) reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein. This work was also financed with FEDER funds by Programa Operational Fatores de Competitividade (COMPETE( and national funds by Fundação para a Ciência e Tecnologia (FCT( through Project: FCOMP-01-0124- FEDER-022674.

Citation

Quang, H.T., Sampaio, P., Carvalho, M.S., Fernandes, A.C., Binh An, D.T. and Vilhenac, E. (2016), "An extensive structural model of supply chain quality management and firm performance", International Journal of Quality & Reliability Management, Vol. 33 No. 4, pp. 444-464. https://doi.org/10.1108/IJQRM-11-2014-0188

Publisher

:

Emerald Group Publishing Limited

Copyright © 2016, Emerald Group Publishing Limited

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