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Deploying business excellence – success factors for high performance

Matthew Tickle (Management School, University of Liverpool, Liverpool, UK)
Robin Mann (Centre for Organisational Excellence Research, Massey University, Palmerston North, New Zealand)
Dotun Adebanjo (Business Management and Logistics, University of Greenwich, London, England)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Article publication date: 1 February 2016

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Abstract

Purpose

The purpose of this paper is to improve the understanding of how organisations successfully deploy business excellence (BE) by comparing the tools and strategies implemented by organisations at different levels of BE maturity.

Design/methodology/approach

The study used a combination of a questionnaire, discussion groups and interviews with respondents including private sector organisations across India, Japan, Republic of China, Singapore and Thailand. These countries were selected due to them being considered as having the most advanced BE organisations in Asia by the Asian Productivity Organisation (APO) that commissioned the study. Once triangulated, the quantitative data were analysed through use of the IBM SPSS Statistical software package.

Findings

The study has shown that on average, organisations with higher BE maturity outperform their less mature counterparts. The study also revealed that organisations with a high BE maturity were more likely to use specific tools and were more likely to use some of these tools more effectively. Finally, the study identified differences in strategic approaches to BE between organisations with high and low BE maturity.

Research limitations/implications

Only five Asian countries were considered due to resource limitations. However, the study of 74 organisations represents one of the most comprehensive to date with 30 of these organisations being award winners.

Practical implications

The findings offer guidance to those organisations wishing to progress from a low level of BE maturity to a more advanced level. The findings have already assisted the APO and its 20 member countries in the development and implementation of strategic interventions at a regional and national level.

Originality/value

No other study in Asia has been conducted on such a large sample of BE-orientated organisations. The study was also unique in its focus on the tools and strategies that should be used for successful BE deployment. In addition, the study is one of only a few in Asia that has studied the results of BE on organisational performance.

Keywords

Citation

Tickle, M., Mann, R. and Adebanjo, D. (2016), "Deploying business excellence – success factors for high performance", International Journal of Quality & Reliability Management, Vol. 33 No. 2, pp. 197-230. https://doi.org/10.1108/IJQRM-10-2013-0160

Publisher

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Emerald Group Publishing Limited

Copyright © 2016, Emerald Group Publishing Limited

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