The influence of service innovation on police performance: an empirical investigation
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 9 January 2023
Issue publication date: 22 August 2023
Abstract
Purpose
Many organisations attempt to improve their performance through innovation but innovative activities exert an undefined influence on police performance. Furthermore, studies on determining the role of creative leadership and knowledge sharing on the relationship between service innovation and police performance are scarce. Thus, the aforementioned relationship was empirically analysed in this study using creative leadership and knowledge sharing as moderating variables.
Design/methodology/approach
In this quantitative cross-sectional study, data were collected from 435 Ajman police employees using an online questionnaire. The hypothesised associations were tested using partial least squares structural equation modelling.
Findings
The statistical findings clearly demonstrated that service innovation favourably influenced the Ajman police performance. Creative leadership positively moderated the relationship between service innovation and police performance while knowledge sharing did not.
Research limitations/implications
The results presented a wide range of theoretical and practical implications. Police performance can be improved by promoting service innovation, which can be enhanced by creative leadership.
Originality/value
Empirical research that examined the connection between innovation and police performance is scarce. Additionally, the role of creative leadership and knowledge sharing in this relationship is unknown. Thus, this research aims to close the knowledge gap and provided data to support the hypotheses. This study is unique as these factors are used in police agencies.
Keywords
Citation
Alnuaimi, S.B.A. and Abdulhabib, A.A. (2023), "The influence of service innovation on police performance: an empirical investigation", International Journal of Quality & Reliability Management, Vol. 40 No. 8, pp. 1999-2018. https://doi.org/10.1108/IJQRM-09-2022-0269
Publisher
:Emerald Publishing Limited
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