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The influence of service innovation on police performance: an empirical investigation

Sultan Bin Abdulla Alnuaimi (Ajman Police, Ajman, United Arab Emirates)
Abdulla Awadh Abdulhabib (Ajman Police, Ajman, United Arab Emirates)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Article publication date: 9 January 2023

31

Abstract

Purpose

Many organisations attempt to improve their performance through innovation but innovative activities exert an undefined influence on police performance. Furthermore, studies on determining the role of creative leadership and knowledge sharing on the relationship between service innovation and police performance are scarce. Thus, the aforementioned relationship was empirically analysed in this study using creative leadership and knowledge sharing as moderating variables.

Design/methodology/approach

In this quantitative cross-sectional study, data were collected from 435 Ajman police employees using an online questionnaire. The hypothesised associations were tested using partial least squares structural equation modelling.

Findings

The statistical findings clearly demonstrated that service innovation favourably influenced the Ajman police performance. Creative leadership positively moderated the relationship between service innovation and police performance while knowledge sharing did not.

Research limitations/implications

The results presented a wide range of theoretical and practical implications. Police performance can be improved by promoting service innovation, which can be enhanced by creative leadership.

Originality/value

Empirical research that examined the connection between innovation and police performance is scarce. Additionally, the role of creative leadership and knowledge sharing in this relationship is unknown. Thus, this research aims to close the knowledge gap and provided data to support the hypotheses. This study is unique as these factors are used in police agencies.

Keywords

Citation

Alnuaimi, S.B.A. and Abdulhabib, A.A. (2023), "The influence of service innovation on police performance: an empirical investigation", International Journal of Quality & Reliability Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJQRM-09-2022-0269

Publisher

:

Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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