Personality characteristics and Six Sigma: a review

Abstract

Purpose

From two bodies of literature, the purpose of this paper is to generate theory for an updated conceptual model of drivers of Six Sigma project success by integrating extant psychology theory and empirical general team project results with a history of eight recent Six Sigma projects and extant Six Sigma literature. The new theory emphasizes the need for project leads to process information simultaneously, as well as develop prioritization abilities. Also, the new theory reverses the relations of three existing theories from general team composition theory. The new theory suggests that Six Sigma belt trainers should focus more on soft skill development.

Design/methodology/approach

A literature review of the two bodies of literature previously mentioned.

Findings

Eight new propositions related to the success of Six Sigma projects are developed. Further, two new constructs, “project leader simultaneity of thought” and “prioritization ability” are suggested for further investigation.

Originality/value

The authors suggest a few practical implications: first a greater emphasis on soft skill training would be beneficial in Six Sigma belt training. A second new point of emphasis in belt training is developing greater internal locus of control in belt candidates. Third, the authors suggest that during the team member selection process a diversity of backgrounds would be beneficial to Six Sigma project success.

Citation

Witt, P.W. and Baker, T. (2018), "Personality characteristics and Six Sigma: a review", International Journal of Quality & Reliability Management, Vol. 35 No. 3, pp. 729-761. https://doi.org/10.1108/IJQRM-09-2016-0152