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Supply chain quality management impact on organization performance: results from an international survey

Ana Cristina Fernandes (ALGORITMI Research Centre, School of Engineering, University of Minho, Braga, Portugal)
Estela Vilhena (2Ai-School of Technology, IPCA, Barcelos, Portugal)
Rui Oliveira (ALGORITMI Research Centre, School of Engineering, University of Minho, Braga, Portugal)
Paulo Sampaio (ALGORITMI Research Centre, School of Engineering, University of Minho, Braga, Portugal)
Maria Sameiro Carvalho (ALGORITMI Research Centre, School of Engineering, University of Minho, Braga, Portugal)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Article publication date: 5 May 2021

Issue publication date: 25 January 2022

319

Abstract

Purpose

In this paper, Supply Chain Quality Management dimensions are empirically tested in order to understand their impact on the organization performance based on the Balanced Scorecard perspectives.

Design/methodology/approach

In order to validate the theoretical model proposed, an empirical study was carried out, supported by a large-scale questionnaire and statistical analysis.

Findings

Results show that all the Supply Chain Quality Management dimensions have a significant positive correlation in the four Balanced Scorecard performance perspectives. Product/service quality and quality culture dimensions were the ones that presented the highest average scores. No significant differences were detected in any dimension for the different regions considered in this study.

Originality/value

The present research can help companies to achieve a better performance in the analyzed perspectives: customer, financial, internal process, and learning and growth. This work also contributes to the existing body of knowledge on Supply Chain Quality Management, analyzing its impact on organization performance, considering a more embracing perspective.

Keywords

Acknowledgements

The authors would like to acknowledge that this work has been supported by FCT – Fundação para a Ciência e Tecnologia within the R&D Units Project Scope: UIDB/00319/2020.

Citation

Fernandes, A.C., Vilhena, E., Oliveira, R., Sampaio, P. and Carvalho, M.S. (2022), "Supply chain quality management impact on organization performance: results from an international survey", International Journal of Quality & Reliability Management, Vol. 39 No. 2, pp. 630-646. https://doi.org/10.1108/IJQRM-05-2020-0159

Publisher

:

Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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