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Performance measurement model for technical universities – case study

Aneta Kucińska-Landwójtowicz (Department of Management and Production Engineering, Opole University of Technology, Opole, Poland)
Izabela Dagmara Czabak-Górska (Department of Management and Production Engineering, Opole University of Technology, Opole, Poland)
Marcin Lorenc (Department of Management and Production Engineering, Opole University of Technology, Opole, Poland)
Pedro Domingues (Department of Production and Systems, ALGORITMI Research Centre, University of Minho, Braga, Portugal)
Paulo Sampaio (Department of Production and Systems, ALGORITMI Research Centre, University of Minho, Braga, Portugal)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Article publication date: 11 April 2023

Issue publication date: 8 November 2023

271

Abstract

Purpose

The main purpose of this paper is twofold: to present a proposal for a model of educational quality management system within a process approach context for technical universities, and a conceptual model of a performance measurement system (PMS) towards the assessment of the quality level of management, core and support processes.

Design/methodology/approach

The paper encompasses two main parts: a theoretical portion and a case study. Within the theoretical background, the authors discuss the issue of educational quality management supported on a process approach perspective as well as performance measurement system in high education (HE). The case study reports the development of the concept of performance measurement system for technical universities.

Findings

The proposed system of educational quality management supported on a process approach, together with a conceptual model of the performance measurement system, can be implemented in every technical university. The identification of processes in the education quality management system permitted the development of the PMS. The model covers 32 key performance indicators (KPIs) for management processes, 39 for core processes and 19 for supporting ones.

Research limitations/implications

The proposed performance measurement system is limited in its focus on educational processes and support of these processes. The evaluation of scientific and research activity and aspects related to financial resources is not pursued.

Originality/value

Elaboration of a conceptual model of a performance measurement system towards the assessment of the quality level of management, core and support processes is dedicated to technical universities.

Keywords

Acknowledgements

This work was supported by National Funds through FCT (Portuguese Foundation for Science and Technology) within the R&D Units Project Scope: UIDB/00319/2020.

Citation

Kucińska-Landwójtowicz, A., Czabak-Górska, I.D., Lorenc, M., Domingues, P. and Sampaio, P. (2023), "Performance measurement model for technical universities – case study", International Journal of Quality & Reliability Management, Vol. 40 No. 10, pp. 2632-2663. https://doi.org/10.1108/IJQRM-04-2021-0107

Publisher

:

Emerald Publishing Limited

Copyright © 2023, Emerald Publishing Limited

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