TY - JOUR AB - VL - 32 IS - 1 SN - 0265-671X DO - 10.1108/IJQRM-01-2015-164 UR - https://doi.org/10.1108/IJQRM-01-2015-164 PY - 2015 Y1 - 2015/01/01 TI - Dedication T2 - International Journal of Quality & Reliability Management PB - Emerald Group Publishing Limited Y2 - 2024/03/28 ER -