Thank you for sharing! How knowledge sharing and information availability affect public employees’ job satisfaction

Abstract

Purpose

This study aims to examine the impact of job-related knowledge sharing on information availability and job satisfaction for information-receiving employees in the public sector. Following self-determination theory, the study suggests that job satisfaction is only partly affected by knowledge sharing itself, but particularly through the availability of job-related information enabling the information receiver to work effectively.

Design/methodology/approach

The hypotheses are tested with data from the US Federal Employee Viewpoint Survey from 2018. Additionally, results are replicated with earlier waves of the survey.

Findings

Results show the positive impact of job-related knowledge sharing on job satisfaction, whereby the availability of job-relevant information mediates this relationship partially.

Practical implications

This study confirms that managers should provide room for social interactions when introducing knowledge management practices.

Originality/value

The results emphasize that knowledge sharing is a highly social process in which support and relatedness play a significant role in success in addition to the diffusion of information itself.

Citation

Fischer, C. and Döring, M. (2022), "Thank you for sharing! How knowledge sharing and information availability affect public employees’ job satisfaction", International Journal of Public Sector Management, Vol. 35 No. 1, pp. 76-93. https://doi.org/10.1108/IJPSM-10-2020-0290