TY  - JOUR
AB  - Purpose The purpose of this paper is to explore organizational memory (OM) in three public agencies in a developing country context. Research suggests that knowledge management (KM) can build a nation’s intellectual capital and improve the effectiveness of public sector management. Therefore, how knowledge is preserved is important.Design/methodology/approach The study targeted three large public institutions in Ghana. The study used a survey of 756 individuals in managerial and operational level positions in institutions to test the hypotheses in the study.Findings The findings confirm that knowledge management capability (KMC) has a positive and significant impact on OM. Knowledge acquisition and retention capabilities, in particular, are critical variables in building OM.Research limitations/implications The research relied on self-reports and so one cannot completely rule out social desirability and consistency biases. Using cross-sectional data also makes it difficult to make inferences about the causality.Practical implications Public agencies desirous of building their OM will need to build critical KMC and infrastructure.Originality/value This paper links KMC to OM in public institutions in an emerging country context.
VL  - 32
IS  - 6
SN  - 0951-3558
DO  - 10.1108/IJPSM-10-2018-0225
UR  - https://doi.org/10.1108/IJPSM-10-2018-0225
AU  - Adobor Henry
AU  - Kudonoo Enyonam
AU  - Daneshfar Alireza
PY  - 2019
Y1  - 2019/01/01
TI  - Knowledge management capability and organizational memory: a study of public sector agencies
T2  - International Journal of Public Sector Management
PB  - Emerald Publishing Limited
SP  - 671
EP  - 687
Y2  - 2024/04/19
ER  -