Controlling overhead in public sector organizations
International Journal of Public Sector Management
ISSN: 0951-3558
Article publication date: 5 August 2014
Abstract
Purpose
The purpose of this paper is to explore various mechanisms for controlling overhead, as informed by a framework based on transaction-cost-economics (TCE).
Design/methodology/approach
Development of framework for controlling overhead and field study about Dutch public sector organizations for exploring and enriching this framework.
Findings
Central steering with a provider-user interface was often seen as the most desirable control mechanism. Although central steering without such interface was used in about half of the overhead functions, their users argued that the priorities of these functions were insufficiently in line with their needs. There was little support for internal market control, because it would increase the administrative workload of internal calculations, and it could lead to undesirable differences in overhead use among the primary services departments. Moreover, line managers are often more focused service quality than costs.
Research limitations/implications
The framework based on TCE formed a suitable starting point for reflecting on the control of overhead functions, but the empirical findings pointed to revisions in the case of internal market control concerning resistance to administrative workload and avoidance of differences in the supply of internal services.
Practical implications
Inspiring public sector managers to reflect on the match between overhead control mechanisms and characteristics of overhead functions.
Originality/value
A theoretical underpinning and empirical exploration of a variety of overhead control mechanisms in the public sector.
Keywords
Citation
Van Helden, G.J. and Huijben, M. (2014), "Controlling overhead in public sector organizations", International Journal of Public Sector Management, Vol. 27 No. 6, pp. 475-485. https://doi.org/10.1108/IJPSM-07-2013-0102
Publisher
:Emerald Group Publishing Limited
Copyright © 2014, Emerald Group Publishing Limited