Public value of e-government services through emerging technologies

Abstract

Purpose

The purpose of this paper is to identify the factors that generate public value in e-government services through emerging technologies and to answer the following question: Which are the factors that generate public value, in the e-government services, through emerging technologies?

Design/methodology/approach

Based on a multivariate linear regression model, the author tests the public value of e-government services through emerging technologies in the metropolitan area of the Toluca Valley. Five factors are evaluated to understand public value: anti-corruption strategies, access to public information, transparency platforms, social media and service kiosks.

Findings

Smart strategies and technologies must be guided by the generation of public value through anti-corruption strategies, open data, access to information and data privacy. The efforts of governments should focus on avoiding corruption, making government transparent, opening data and correct handling of information privacy. Technology is an important mechanism to boost public value generation.

Research limitations/implications

Mexico is a developing country, and there are very few emerging technologies implemented in e-Government.

Practical implications

The results are important to identify good practices for the generation of public value in the e-Government area.

Originality/value

The study of emerging technologies is a new area in government, and this paper studies the generation of public value through emerging technologies in a developing country.

Citation

Valle-Cruz, D. (2019), "Public value of e-government services through emerging technologies", International Journal of Public Sector Management, Vol. 32 No. 5, pp. 530-545. https://doi.org/10.1108/IJPSM-03-2018-0072