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Mediating role of quality performance on the association between organisational factors and competitive advantage

Farhana Ferdousi (Department of Accounting and Corporate Governance, Macquarie University, Sydney, Australia)
Kevin Baird (Macquarie University, Sydney, Australia)
Rahat Munir (Department of Accounting and Corporate Governance, Macquarie University, Sydney, Australia)
Sophia Su (Department of Accounting and Corporate Governance, Macquarie University, Sydney, Australia)

International Journal of Productivity and Performance Management

ISSN: 1741-0401

Article publication date: 7 January 2019

Issue publication date: 19 February 2019

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Abstract

Purpose

The purpose of this paper is to provide an initial empirical insight into the mediating role of quality performance on the association between six specific organisational factors (top management support, employee involvement, employee empowerment, reward and recognition, training and customer focus) and competitive advantage.

Design/methodology/approach

A survey questionnaire was used to collect data from 179 garment organisations in a developing country, Bangladesh.

Findings

The results show that quality performance mediates the association between three specific organisational factors (top management support, employee involvement and reward and recognition) and competitive advantage. In addition, a fourth organisational factor, employee empowerment, exhibited a direct association with competitive advantage.

Originality/value

The findings provide managers of developing economies with an important insight into the critical role of quality in achieving competitive advantage. In line with the resources-based view, the findings suggest that managers should deploy their limited resources to focus on providing top management support for, encourage employee involvement in and provide adequate rewards and recognition in respect to quality initiatives.

Keywords

Citation

Ferdousi, F., Baird, K., Munir, R. and Su, S. (2019), "Mediating role of quality performance on the association between organisational factors and competitive advantage", International Journal of Productivity and Performance Management, Vol. 68 No. 3, pp. 542-560. https://doi.org/10.1108/IJPPM-12-2017-0343

Publisher

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Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited

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