To read this content please select one of the options below:

How technological innovations in performance measurement systems overcome management challenges in healthcare

Adelaide Ippolito (Department of Human Sciences, Pegaso Telematic University, Naples, Italy)
Marco Sorrentino (Department of Law and Economic Sciences, Pegaso Telematic University, Naples, Italy)
Francesco Capalbo (Department of Economics, University of Molise, Campobasso, Italy)
Adelina Di Pietro (Federico II University Hospital, Napoli, Italy)

International Journal of Productivity and Performance Management

ISSN: 1741-0401

Article publication date: 17 May 2022

Issue publication date: 10 November 2023

556

Abstract

Purpose

The aim of this paper is to analyse how technological innovations in performance measurement systems make it possible to overcome some of the challenges that public healthcare organizations face where management and control are concerned. The changes that could be applied to the performance measurement system of healthcare organisations were analysed together with an evaluation of the responses developed in order to achieve these changes.

Design/methodology/approach

The paper contains an in-depth case-study of a public university hospital which utilises an innovative information system.

Findings

The case-study highlights how technological innovations in performance measurement systems impact the management and monitoring information system in a public university hospital, through the implementation of a multidimensional management dashboard.

Research limitations/implications

The limitation of this paper is that only one case-study is analysed, albeit in depth, while it would be interesting to consider more public university hospitals.

Practical implications

The paper highlights the fundamental role of middle management in change processes in the healthcare sector.

Originality/value

The case-study highlights how critical the active involvement of middle management is in performance measurement and management, and how this is achieved thanks to the adoption of a simple, clear method which ensures comprehensible communication of the objectives, as well as the measurement of performance by means of radar plots.

Keywords

Citation

Ippolito, A., Sorrentino, M., Capalbo, F. and Di Pietro, A. (2023), "How technological innovations in performance measurement systems overcome management challenges in healthcare", International Journal of Productivity and Performance Management, Vol. 72 No. 9, pp. 2584-2604. https://doi.org/10.1108/IJPPM-11-2021-0664

Publisher

:

Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

Related articles