Association of performance with quality initiatives and quality awards: quality initiatives' effect
International Journal of Productivity and Performance Management
ISSN: 1741-0401
Article publication date: 21 September 2020
Issue publication date: 18 October 2021
Abstract
Purpose
The purpose of this empirical study intends to explore the contingency effect of the adoption of some specific quality initiatives (QI), on the correlation of some performance measures (PMs) with the “interacting” QI and quality award (QA) models through the continuous improvement (CI) journey of Indian QA winners.
Design/methodology/approach
A survey questionnaire was administered to the Indian Quality Award winners. Data collected from a survey were followed by validity and reliability analyses of the instrument. Hypotheses were tested using Spearman's correlation test and Fisher's Z-test.
Findings
Some specific QI that affected the correlation between PMs and research questions representing the interaction among QI and QA models during different stages of the CI journey of organizations were identified. PMs that correlated with interacting QI and QA models through the above stages of CI journey were also identified.
Practical implications
A preliminary inference on QI to be adopted and the PMs to be focused upon during the different periods of CI journey of Indian organizations was arrived at. This could help practitioners in proper choice of QI and to focus upon “realistic” PM through different stages of the CI journey of organizations.
Originality/value
This study attempts to fill the gap of scarce holistic studies on the long-term performance implications of interacting QI and QA through the CI journey of organizations.
Keywords
Acknowledgements
The authors would like to thank all the respondents of Quality Award winning Indian organizations who responded to the survey questionnaire that led to the publication of this research paper.
Citation
Upadhyaya, G. and Bhat K, S. (2021), "Association of performance with quality initiatives and quality awards: quality initiatives' effect", International Journal of Productivity and Performance Management, Vol. 70 No. 7, pp. 1682-1704. https://doi.org/10.1108/IJPPM-11-2019-0523
Publisher
:Emerald Publishing Limited
Copyright © 2020, Emerald Publishing Limited