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ISO 9001-certified public healthcare center’s efficiency and re-certification

Rahmat Nurcahyo (Department of Industrial Engineering, Faculty of Engineering, University of Indonesia, Depok, Indonesia)
Ellia Kristiningrum (National Standardization Agency of Indonesia, Jakarta, Indonesia)
Sik Sumaedi (Research Center for Quality System and Testing Technology, Indonesian Institute of Sciences, Tangerang Selatan, Indonesia)

International Journal of Productivity and Performance Management

ISSN: 1741-0401

Publication date: 4 July 2019

Abstract

Purpose

The purpose of this paper is to measure the efficiency of ISO 9001-certified public healthcare center in Jakarta, Indonesia and examine the impact of “re-certification“ on the efficiency.

Design/methodology/approach

The sample of the research is 30 ISO 9001-certified district public healthcare centers in Jakarta. The data envelopment analysis (DEA) and the Man–Whitney U test were applied.

Findings

The research result showed that there is a variation in efficiency values of ISO 9001-certified public healthcare centers that this research studied. There are only 23 percent of the public healthcare centers that can be categorized as the technically efficient public healthcare center. Furthermore, this research also found that there are no significant efficiency value differences among the groups of public healthcare center based on the number of “re-certification” the center experienced.

Research limitations/implications

This research only involved ISO 9001-certified public healthcare center from Jakarta, Indonesia.

Practical implications

Registering ISO 9001 for the public healthcare center does not guarantee that the public healthcare center will have better efficiency. The government and the public healthcare center management should ensure that the ISO 9001 implementation method used by the public healthcare center is appropriate for improving the efficiency of the public healthcare center.

Originality/value

There is a lack of research that studied the efficiency of ISO 9001-certified public healthcare center. Furthermore, there is no research that investigates the effect of “re-certification“ on efficiency. This research fulfills the literature gaps.

Keywords

Acknowledgements

This paper was supported by the HIBAH PITTA Q1Q2 under contract number NKB-0320/UN2.R3.1/HKP.05.00/2019.

Citation

Nurcahyo, R., Kristiningrum, E. and Sumaedi, S. (2019), "ISO 9001-certified public healthcare center’s efficiency and re-certification", International Journal of Productivity and Performance Management, Vol. 69 No. 4, pp. 794-812. https://doi.org/10.1108/IJPPM-11-2018-0406

Publisher

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Emerald Publishing Limited

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