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Practical implications of cost of quality: a systematic literature review

Evangelos Psomas (Department of Business Administration of Food and Agricultural Enterprises, University of Patras, Patras, Greece)

Christina Dimitrantzou (Department of Business Administration of Food and Agricultural Enterprises, University of Patras, Patras, Greece)

Fotios Vouzas (College of Business, Prince Mohammad Bin Fahd University, Al Khobar, Saudi Arabia) (Department of Business Administration, University of Macedonia, Thessaloniki, Greece)

International Journal of Productivity and Performance Management

ISSN: 1741-0401

Article publication date: 5 May 2021

Issue publication date: 29 November 2022

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Abstract

Purpose

The present study focuses on the cost of quality (CoQ) based on which organizations can evaluate their quality-related activities in economic terms. The purpose of the study is to identify the CoQ practical implications as well as to group them into logical themes.

Design/methodology/approach

A systematic literature review (SLR) was conducted based on well-known academic publishers, such as Emerald Insight, Elsevier/ScienceDirect, SpringerLink, Taylor & Francis, Wiley and Scopus. Sixty-seven peer-reviewed journal articles in the field of CoQ were collected, which were published between 2010 and 2019. The “affinity diagram” was applied to group the practical implications identified into logical themes.

Findings

A plethora of CoQ practical implications were identified and grouped into the following meaningful themes: benefits of CoQ measurement, effects of CoQ, business sectors measuring CoQ, factors influencing CoQ measurement, CoQ elements, future research in CoQ and the role of government.

Research limitations/implications

The limited number of the publishers and keywords used to search for the articles of interest, as well as the subjectivity of grouping the large number of the practical implications into themes are the main limitations of the present study. These limitations constitute the basis upon which future literature review studies can be designed.