The ten commandments of quality: a performance perspective
International Journal of Productivity and Performance Management
ISSN: 1741-0401
Article publication date: 8 June 2015
Abstract
Purpose
The purpose of this paper is to provide quality professionals of tomorrow with ten commandments of quality.
Design/methodology/approach
The ten commandments are based on the 20 years experience of the author as an academic, researcher, consultant and a practitioner in the field of quality management (QM).
Findings
The ten commandments of quality in my perspective include: leadership for quality, customer advocacy, emphasis on teaching applied statistical methods to quality professionals, creating a culture of continuous improvement or incremental innovation, employee empowerment, ownership and engagement, training and education for quality, extending quality into supply chain, quality and environment, learning organization and sustaining issues of quality.
Research limitations/implications
The key features outlined in this viewpoint paper is based on a single perspective. However, the author is currently pursuing a study looking into the viewpoints of ten QM experts around the globe.
Originality/value
The paper provides an excellent resource for many researchers and practitioners in the field of QM who can use the key features expressed in the paper as a guide for achieving and sustaining quality in their businesses.
Keywords
Citation
Antony, J. (2015), "The ten commandments of quality: a performance perspective", International Journal of Productivity and Performance Management, Vol. 64 No. 5, pp. 723-735. https://doi.org/10.1108/IJPPM-10-2014-0167
Publisher
:Emerald Group Publishing Limited
Copyright © 2015, Emerald Group Publishing Limited