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Performance measurement for supply chains in the Industry 4.0 era: a balanced scorecard approach

Guilherme Francisco Frederico (School of Management, Federal University of Paraná, Curitiba, Brazil)
Jose Arturo Garza-Reyes (Centre for Supply Chain Improvement, Derby Business School, University of Derby, Derby, UK)
Anil Kumar (Centre for Supply Chain Improvement, Derby Business School, University of Derby, Derby, UK)
Vikas Kumar (Bristol Business School, University of the West of England, Bristol, UK)

International Journal of Productivity and Performance Management

ISSN: 1741-0401

Article publication date: 6 May 2020

Issue publication date: 29 March 2021

Abstract

Purpose

The purpose of this paper is to present a theoretical approach based on the balanced scorecard (BSC) with regard to performance measurement – PM in supply chains for the Industry 4.0 era.

Design/methodology/approach

This paper combines the literature of PM and specifically the BSC with the literature related to the dimensions of supply chain in the context of Industry 4.0.

Findings

Dimensions extracted from the literature based on supply chains within the context of Industry 4.0 showed a strong alignment with the four perspectives of the BSC, which make it suitable to be considered as a performance measurement system (PMS) for supply chains in this new context.

Research limitations/implications

From theoretical perspective, this study contributes to the limited literature on PM for supply chains in Industry 4.0 era. The study proposes a supply chain 4.0 Scorecard and strongly support researchers to conduct future empirical researches in order to get a deeper understanding about PM in supply chains in the Industry 4.0 era. As limitations, the theoretical framework proposed needs further empirical research in other to validate it and obtain new insights over the investigation conducted and presented into this paper.

Practical implications

Practitioners can use this study as a guide to develop more effective performance measurement systems – PMSs in their organizations.

Originality/value

This research is unique as it addresses a significant knowledge gap related to PM in supply chains in the Industry 4.0 era. It brings a significant contribution in terms of understanding how to measure performance in supply chains in this new era.

Keywords

Citation

Frederico, G.F., Garza-Reyes, J.A., Kumar, A. and Kumar, V. (2021), "Performance measurement for supply chains in the Industry 4.0 era: a balanced scorecard approach", International Journal of Productivity and Performance Management, Vol. 70 No. 4, pp. 789-807. https://doi.org/10.1108/IJPPM-08-2019-0400

Publisher

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Emerald Publishing Limited

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