TY  - JOUR
AB  - Purpose– The purpose of this paper is to examine the literature on third sector performance measurement system design. Design/methodology/approach– A systematic literature review was undertaken. The abstracts of 917 articles identified from a database search were examined and, of these, 110 papers were put forward for full paper review. Totally, 55 papers were subsequently selected for the literature synthesis. Findings– The findings examine the important questions of why and how the performance of third sector organizations is measured. The analysis of the sample of works suggests a potential methodological mismatch between the rationale for measuring the performance of third sector organizations and the measurement methods that are currently employed. Practical implications– The study raises provocative questions about the usefulness of third sector performance measurement approaches, which may lead third sector managers to critically examine current practice. Originality/value– As the papers in the synthesis are drawn from a broad range of journals, the review provides a multi-disciplinary discussion of the key themes of third sector performance measurement system design. Recent studies have been published simultaneously, suggesting that there has been limited opportunity for synthesis of this work. This study therefore offers a springboard for further research in this area.
VL  - 63
IS  - 6
SN  - 1741-0401
DO  - 10.1108/IJPPM-08-2013-0143
UR  - https://doi.org/10.1108/IJPPM-08-2013-0143
AU  - Moxham Claire
ED  - Dr Luisa D. Huaccho Huatuco, Dr Claire Moxham, Dr Eleanor Burt and Dr Omar Al-Tabbaa
PY  - 2014
Y1  - 2014/01/01
TI  - Understanding third sector performance measurement system design: a literature review
T2  - International Journal of Productivity and Performance Management
PB  - Emerald Group Publishing Limited
SP  - 704
EP  - 726
Y2  - 2024/04/18
ER  -