Ascertaining the interaction effects among organisational citizenship behaviour, work overload and employees’ performance in the Ghanaian construction industry

Ernest Kissi (Department of Construction Technology and Management, Kwame Nkrumah University of Science and Technology, Kumasi, Ghana)
Odoi Ansah Asare (Department of Construction Technology and Management, Kwame Nkrumah University of Science and Technology, Kumasi, Ghana)
Kofi Agyekum (Department of Construction Technology and Management, Kwame Nkrumah University of Science and Technology, Kumasi, Ghana)
Daniel Yamoah Agyemang (Department of Construction Technology and Management, Kwame Nkrumah University of Science and Technology, Kumasi, Ghana)
Musah Labaran (Kwame Nkrumah University of Science and Technology, Kumasi, Ghana)

International Journal of Productivity and Performance Management

ISSN: 1741-0401

Publication date: 24 June 2019

Abstract

Purpose

The purpose of this paper is to ascertain the interaction effects among organizational citizenship behavior (OCB), work overload (WO) and employees’ performance in the Ghanaian construction industry, thus identifying the thin boundary between advocating OCB and avoiding WO in attempt to increase higher employee performance.

Design/methodology/approach

Using a quantitative research method, three hypotheses were tested. The views of 86 project teams were elicited using a structured questionnaire, and linear regression was utilized to validate the hypotheses.

Findings

The study proved that OCBs positively affect employee performance in the construction industry. The results implied that increased work load on employees do not increase their productivity levels, but adversely increase the unconsiderable effects of employees’ work lives. In addition, WO played the role of homologizing moderation in the relationship between OCB and employee performance.

Practical implications

The findings suggest that there is a considerable effect of WO on overall employee performance in the construction industry; thus, there is a need for stakeholders to address this issue for performance improvement.

Originality/value

The application and investigation of these issues have dominated the banking industry but lacked in the construction industry. The current study therefore provides useful insight into the interaction effects among organizational citizenship behavior, WO and employees’ performance in the Ghanaian construction industry.

Keywords

Citation

Kissi, E., Asare, O., Agyekum, K., Yamoah Agyemang, D. and Labaran, M. (2019), "Ascertaining the interaction effects among organisational citizenship behaviour, work overload and employees’ performance in the Ghanaian construction industry", International Journal of Productivity and Performance Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJPPM-07-2018-0262

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Publisher

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Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited

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