Developing high performance work system for Indian insurance industry

Abstract

Purpose

Modern age witnessed an exponential growth of high performance work practices (HPWPs) at workplace. This phenomenal increase in quest of performance excellence has fascinated both researchers and practitioners. The purpose of this paper is to develop a conceptual model of HPWPs for insurance companies of India.

Design/methodology/approach

A structured questionnaire comprising of 35 HPWPs with a five-point rating scale has been used. Model is based on two important paradigm of HR practices – employees’ awareness and perception for HPWPs. Factor analysis is followed by confirmatory factor analysis to build a model of HPWPs for insurance industry in India.

Findings

Of the 35 practices 17 get reduced to most applicable practices constituting high performance work system (HPWS) for insurance industry. The paper arrives at appropriate model of HPWPs.

Research limitations/implications

Paper has successfully developed model for insurance companies. Taking clue from findings, insurance practitioners could deal with various HR related challenges in their respective companies.

Originality/value

The paper uses primary data collected using structured questionnaire to develop HPWS.

Citation

Garg, N. and Punia, B.K. (2017), "Developing high performance work system for Indian insurance industry", International Journal of Productivity and Performance Management, Vol. 66 No. 3, pp. 320-337. https://doi.org/10.1108/IJPPM-06-2015-0082