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Balanced scorecard metrics and specific supply chain roles

Antônio André Cunha Callado (Department of Management, Federal Rural University of Pernambuco, Recife, Brazil)
Lisa Jack (Portsmouth Business School, University of Portsmouth, Portsmouth, UK)

International Journal of Productivity and Performance Management

ISSN: 1741-0401

Article publication date: 9 February 2015

Abstract

Purpose

The overarching question here is whether common balanced scorecards (BSCs) are possible between partners in supply networks. The purpose of this paper is to form four independent samples of Brazilian input suppliers, producers, distributors and retailers from the agri-food industry to identify how many of the metrics used in BSCs can be related to specific supply chain (SC) roles.

Design/methodology/approach

A survey of 121 agribusiness companies was undertaken. Usage of indicators was identified through percentages, while the groups of performance indicators for the SC roles considered were identified through two reference values.

Findings

Customer satisfaction was the single metric present within the BSC framework for all SC roles. Different SC roles showed different compositions of indicators used.

Research limitations/implications

The research findings are descriptive and based on responses provided by senior managers. A new perspective of the use of specific performance metrics by different SC participants is seen.

Practical implications

Performance measurement within SCs needs to consider the specific measures used by different roles within the SC. The data suggest that any implementation of performance measurement systems for supply networks should consider performance indicators that are common to the role-type and specific to the constituent companies.

Originality/value

The findings contribute to the debate on whether a common set of measures in a scorecard can be used between SC partners. The findings suggest that it may be very difficult to achieve a BSC framework that is common and practical for all SC participants and that other alternatives should be investigated.

Keywords

Citation

Cunha Callado, A.A. and Jack, L. (2015), "Balanced scorecard metrics and specific supply chain roles", International Journal of Productivity and Performance Management, Vol. 64 No. 2, pp. 288-300. https://doi.org/10.1108/IJPPM-05-2014-0071

Publisher

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Emerald Group Publishing Limited

Copyright © 2015, Emerald Group Publishing Limited