To read the full version of this content please select one of the options below:

An integrated AHP-based scheme for performance measurement in humanitarian supply chains

Ali Anjomshoae (Department of Manufacturing and Industrial Engineering, Universiti Teknologi Malaysia , Skudai, Malaysia)
Adnan Hassan (Department of Manufacturing and Industrial Engineering, Universiti Teknologi Malaysia , Skudai, Malaysia)
Kuan Yew Wong (Department of Manufacturing and Industrial Engineering, Universiti Teknologi Malaysia , Skudai, Malaysia)

International Journal of Productivity and Performance Management

ISSN: 1741-0401

Article publication date: 6 March 2019

Issue publication date: 11 June 2019

Downloads
680

Abstract

Purpose

In recent years, several performance indicators have been proposed in humanitarian supply chains (HSCs). Selecting the most relevant key performance indicators (KPIs) is challenging for some humanitarian organizations (HOs) because it involves a considerable amount of complexity and information overload which could lead to judgment biases in the decision-making process. Existing performance measurement studies lack critical analysis for prioritization of performance indicators. Since the process of KPIs selection and categorization is a complex, domain based and subjective process, a systematic guideline is needed. To address this gap, the purpose of this paper is to propose an integrated performance measurement scheme that can consolidate KPIs into an overall performance score based on the weighting of the performance indicators in HSCs.

Design/methodology/approach

Data collection was based on questionnaire surveys and direct interviews with practitioners from international HOs.

Findings

This paper proposes an integrated scheme based on balanced scorecard and analytic hierarchy process for performance evaluation of HOs.

Research limitations/implications

The respondents were limited to the humanitarian logistics experts from Malaysian-based international HOs.

Practical implications

The scheme enables the benchmarking of HOs’ performance that could be useful for decision makers in HSCs.

Originality/value

This paper provides the ranking and prioritization of KPIs in HSCs. The approach presented in this paper enables an effective and integrated performance measurement in HSCs.

Keywords

Citation

Anjomshoae, A., Hassan, A. and Wong, K.Y. (2019), "An integrated AHP-based scheme for performance measurement in humanitarian supply chains", International Journal of Productivity and Performance Management, Vol. 68 No. 5, pp. 938-957. https://doi.org/10.1108/IJPPM-04-2018-0132

Publisher

:

Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited